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Write You - Why You Lose Customers
and fruitful beginnings…In life, a process that begins properly will increase the chance of accuracy all the way through and a successful conclusion. The world of commercial finance can be complicated as every project is unique. There are many programs and products available but every application is as different as the applicant. The part of this process that is universal is the preparation. Some may tell you that luck is the residue of preparation but in reality, preparation is the prerequisite for sustained success. Whether you are starting a business or seeking to expand one, the fundamental
I, for instance, was ignored at a hardware store years ago, an occurrence I attributed to the fact
“@#$%& it! Will you quit bugging me with your planning meetings – I’ve got work to do!”That was a statement made to me by a manager when I asked him - for the third time - to work with a group of us assigned a critical project. The project, if carried off well, would have profound effects on the long term health of the business. But it ended up fizzling after two months. Why? Because this manager, in a crucial department, didn’t see the need for planning, and wouldn’t ‘play’.Planning can be looked on as a pain in the neck. Often, at the very best, we do it because we know we ought to.
However, one thing that does offer distinction is the level of customer service and, more notably, the level of customer disservice.
When I first started this article, I asked several people what kind of experiences they had had with poor customer service. Some of their experiences were extreme – with one instance where a photographer punched an unsatisfied customer – but most relayed occurrences consistent with my own. I narrowed it down to three behaviors of customer disservice. When these behaviors are continually maintained, the ability to drive people away will surely be in the bag.
Businesses that Act as if their Customer’s are Invisible: In a store or a restaurant, ignoring a customer can range from not asking them if they need help to forgetting to refill their coffee cup. In a marketing firm or a law office, ignoring a customer can range from not returning their phone calls to keeping them on hold, forcing them to listen to the latest John Tesh album. There may be no quicker way to lose a customer than by simply failing to acknowledge their existence.
I, for instance, was ignored at a hardware store years ago, an occurrence I attributed to the fact
Do you dream about being able to stay at home with your kids? You don't want to put your kids in day care anymore. You don't want to work just to earn enough money to pay the daycare fee. Well, you might be ready to try to find and realize some small business ideas. There are many things that you can do as a work at home mom or dad.Here's some of the benefits of working from home:The most obvious benefit is that you can spend more time at home, which will allow you to be with your kids and to see them grow up.Just imagine yourself stay with them whenever they are home sick from
However, one thing that does offer distinction is the level of customer service and, more notably, the level of customer disservice.
When I first started this article, I asked several people what kind of experiences they had had with poor customer service. Some of their experiences were extreme – with one instance where a photographer punched an unsatisfied customer – but most relayed occurrences consistent with my own. I narrowed it down to three behaviors of customer disservice. When these behaviors are continually maintained, the ability to drive people away will surely be in the bag.
Businesses that Act as if their Customer’s are Invisible: In a store or a restaurant, ignoring a customer can range from not asking them if they need help to forgetting to refill their coffee cup. In a marketing firm or a law office, ignoring a customer can range from not returning their phone calls to keeping them on hold, forcing them to listen to the latest John Tesh album. There may be no quicker way to lose a customer than by simply failing to acknowledge their existence.
I, for instance, was ignored at a hardware store years ago, an occurrence I attributed to the fact
In brick and mortar businesses, profitability and success rests on developing leadership within the organization. As we realize the importance of team leaders in the workplace, the type of leadership developed in an MLM home business is different.Contrary to a traditional business, leaders in a network marketing business are on the same playing field. They are in the sense because they are CEOs of their businesses just like the person that recruited them. In a traditional business, developing leaders means grooming each employee to be the best at their respective positions. Imagine if suddenly every
Businesses that Act as if their Customer’s are Invisible: In a store or a restaurant, ignoring a customer can range from not asking them if they need help to forgetting to refill their coffee cup. In a marketing firm or a law office, ignoring a customer can range from not returning their phone calls to keeping them on hold, forcing them to listen to the latest John Tesh album. There may be no quicker way to lose a customer than by simply failing to acknowledge their existence.
I, for instance, was ignored at a hardware store years ago, an occurrence I attributed to the fact
Denim jeans and Europe seem to be made for each other. The relationship goes back a long time. In fact the very word jeans come from a type of material that was named after sailors from Genoa in Italy. The word denim is from another French material serge de nimes.The end of the Second World War was the time when denim blue jeans gained new status in Europe. Rugged yet relaxing they stood for freedom and a great future. Both men and women wore them. In Europe the surplus Levi’s jeans left behind by American armed forces were now available in limited supplies. They were extremely popular with teens.nually maintained, the ability to drive people away will surely be in the bag.
Businesses that Act as if their Customer’s are Invisible: In a store or a restaurant, ignoring a customer can range from not asking them if they need help to forgetting to refill their coffee cup. In a marketing firm or a law office, ignoring a customer can range from not returning their phone calls to keeping them on hold, forcing them to listen to the latest John Tesh album. There may be no quicker way to lose a customer than by simply failing to acknowledge their existence.
I, for instance, was ignored at a hardware store years ago, an occurrence I attributed to the fact
Ok if youre reading this article most likely you are out searching on the Internet for away to make some type of extra income. You may or may not have seen these little programs that claim you can make all this money working from the comfort of your home and they only cost $49.95.Sounds great right? You can make all this money online for only $49.95. Wrong! Those are just cheap little mind games and tactics people put on their websites so you buy the junky program they offer, but then in the end you wish you never had bought it.Why, because they dont live up to what they say, and its not as e
I, for instance, was ignored at a hardware store years ago, an occurrence I attributed to the fact that I’m a woman. As I stood in line watching the clerk look past me to help man after man, I made a decision to never shop at that hardware store again. Being that I have since been to other hardware stores at least twice, I’m sure my business was sorely, sorely missed.
Ignoring the customer is a lonely road to go down; its bricks are paved with bankruptcy rather than gold. Something as simple as offering your customers a cordial greeting or calling them to let them know you’re working on their case can make all the difference. Simply, give your customers the attention they want.
Businesses that are too Pushy: On the other end of the spectrum are the businesses that are overzealous with their customers. Pushiness, bossiness, and controlling tendencies are something customers will also stray away from. Most people avoid the clothing stores with four salespeople per customer and stay away from the insurance agencies that call every day. Most people don’t like the electronics store where items are shoved down their throats or the financial services where advisors show up unannounced on their front door, peering in the window as they try to eat dinner with their family.
Customers want things done on their terms. It really is a conundrum for the business person: people want your attention, but they don’t want to h
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