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Write You - Courtesy and Customer Service
You are working away as usual at your job, but things are starting to change around you. Is this the start of the end of your career with your current employer? Should you jump before you are pushed? Here are some signs that all is not well with your career.Consultants On Site: There are suddenly a lot of new faces in the office, warehouse or shop. They are wandering around and asking questions and there seems to be a lo
As it was a blustery winter day she was told that it would be difficult to predict when it would be ready for pick up. So after a couple of hours she phoned. Not ready. She phoned again in one hour. Not ready. So, she
How’s your cash flow? I might just as well have asked a woman her age. Joe Dominguez, author of “Your Money or Your Life” says that the most embarrassing question is “How big is yours?” Your paycheck, that is.I was once sitting in a coffee shop with my friend, Jade. She had just introduced me to Phil, a friend of hers who she was doing some business with. Phil and I got to talking and discovered that we had both experienced some similar
1. Courtesy and respect toward others at all times.
2. Knowledge of the product and if that knowledge is lacking, searching out the answers from others.
3. A willingness to provide more than is expected. Going above and beyond a job description to make sure the customer has a positive experience.
I was the lucky recipient of this at a downtown grocery store. I purchased flowers (two colours as well as baby’s breath.) The person who wrapped them, took them out of the cellophane, then artistically arranged them before wrapping them in paper for me. He took the opportunity to go above and beyond. Would I return there to buy more flowers? You bet I will.
A friend recently told me about an unhappy experience she had at a car dealership recently. Her car would not start one morning and she thought it was likely due to an older battery. So, she called the dealership. A neighbour boosted her vehicle and she arrived at the dealership mid morning.
As it was a blustery winter day she was told that it would be difficult to predict when it would be ready for pick up. So after a couple of hours she phoned. Not ready. She phoned again in one hour. Not ready. So, she
I have two buddies that hunt, Jeremy and Jeff. They get up at the crack of dawn and trek out into the Arizona desert to shoot some animals. I am not a hunter and have a better chance of bring struck by lightning twice than shooting a deer, so I am not invited. Maybe it's best that way, I kind of side with the deer anyway - hunting just isn't my thing. Well this article isn't about hunting, but I've seen the gear they have and prepar
3. A willingness to provide more than is expected. Going above and beyond a job description to make sure the customer has a positive experience.
I was the lucky recipient of this at a downtown grocery store. I purchased flowers (two colours as well as baby’s breath.) The person who wrapped them, took them out of the cellophane, then artistically arranged them before wrapping them in paper for me. He took the opportunity to go above and beyond. Would I return there to buy more flowers? You bet I will.
A friend recently told me about an unhappy experience she had at a car dealership recently. Her car would not start one morning and she thought it was likely due to an older battery. So, she called the dealership. A neighbour boosted her vehicle and she arrived at the dealership mid morning.
As it was a blustery winter day she was told that it would be difficult to predict when it would be ready for pick up. So after a couple of hours she phoned. Not ready. She phoned again in one hour. Not ready. So, she
Many countries have a freedom of information law. These laws give individuals the right to use their records, as well as police, court and prison records. From country to country, the kind of information that is retained and available varies greatly. They refer to the screening of foreign nationalists in order to safeguard and protect the nation's interests. International background checks are conducted for a number of reasons. They may range f
A friend recently told me about an unhappy experience she had at a car dealership recently. Her car would not start one morning and she thought it was likely due to an older battery. So, she called the dealership. A neighbour boosted her vehicle and she arrived at the dealership mid morning.
As it was a blustery winter day she was told that it would be difficult to predict when it would be ready for pick up. So after a couple of hours she phoned. Not ready. She phoned again in one hour. Not ready. So, she
Most companies focus on developing a brochure, a slick 4 color tri-fold brochure with pictures, the name of their company, phone number, etc. That's actually how people treat it It's just a brochure with very little meaning. It's treated with low perceived value and usually ends up in the garbage. Most brochures developed are full of "me too" or copy focused on the company itself.How can you promote your company or establish
A friend recently told me about an unhappy experience she had at a car dealership recently. Her car would not start one morning and she thought it was likely due to an older battery. So, she called the dealership. A neighbour boosted her vehicle and she arrived at the dealership mid morning.
As it was a blustery winter day she was told that it would be difficult to predict when it would be ready for pick up. So after a couple of hours she phoned. Not ready. She phoned again in one hour. Not ready. So, she
Have you ever asked yourself this question at work? If you have, it’s more than likely you were being sarcastic – stuck in the office late because a superior tossed a short-deadline project on your desk, or while you’re bemoaning a lack of job satisfaction.You need to ask yourself this question...FOR REAL.Life is short – you SHOULD be having fun.What brings passion into your life? What would you do even if you weren’t bei
As it was a blustery winter day she was told that it would be difficult to predict when it would be ready for pick up. So after a couple of hours she phoned. Not ready. She phoned again in one hour. Not ready. So, she phoned again in about 1 ? hours. She said that each time she phoned she was pleasant and friendly. She was not a demanding customer. Once it was ready, the dealership sent their driver to pick her up.
She arrived at the dealership to pick up the car and was greeted by the Service Manager who said, “Well, maybe we’ll call you every hour tomorrow just like you did us today”. After this sarcastic comment, my friend paid her bill and then was left to make her way to her car with her grocery bags and her dog.
She asked where her car was and the Service Manager waved in the general direction of the snow covered parking lot. She could not find her car in the parking lot, so the Service Manager went outside show her where it was. Despite the fact that it was covered in snow, and that my friend had her hands full, there was no offer to help brush the snow off the car. “There it is” he said and walked inside the building.
An apology was later given to this woman after she wrote a letter to the Manager, but my friend told me that she felt it was lacking in sincerity. She told me that the Service Manager re
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