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Write You - You're as Good as Your Weakest Link
Selecting a quality improvement project is pretty similar to selecting any other project in Six Sigma. But identifying the improvement area within your department or within the business will not automatically lead to having
Key Learning Point
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When a customer assesses your business, you are only as good as your weakest link.
Action Steps
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If you're like most of us, you've been on many job interviews in your life and haven't been offered a job after each one. You might have thought you did really well during the interview and that the person you spoke with re
What’s unusual is that I checked and rechecked every step of the way: by telephone before departure, at check-in in Singapore, at the First Class Lounge in Sydney, aboard the airplane to Fiji, with airline staff on the ground in Fiji, during check-in at the Fiji airport, and once again in the Lounge in Sydney on the way home.
Every step of the way my special meals were ‘confirmed’. I even received boarding passes issued from the airlines with ‘VGML’ (for ‘vegetarian meal’) printed in bold.
The strangest experience was the last. As I boarded for the flight from Sydney back to Singapore, I asked the steward about my special meal. He confirmed before take-off, ‘Yes, Mr. Kaufman. Vegetarian. It’s in the record.’
But during the meal service hours later he came back and said, ‘We thought we had the meal on board, but it is not here. Would you mind the chicken or fish?’ (I ate the fruit.)
This whole experience was more entertaining than upsetting, but it certainly got me thinking. The travel agent, telephone reservations staff, check-in agent and cabin crew are not ‘responsible’ for catering on the aircraft. But they do rely upon their partners to deliver.
Key Learning Point
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When a customer assesses your business, you are only as good as your weakest link.
Action Steps
---------------------------------------------------------------
Do you own a growing business that needs financing? If you are like most business owners, whenever your business needs money you head over to the bank. Unfortunately, as most small business owners soon find out, most banks d
Every step of the way my special meals were ‘confirmed’. I even received boarding passes issued from the airlines with ‘VGML’ (for ‘vegetarian meal’) printed in bold.
The strangest experience was the last. As I boarded for the flight from Sydney back to Singapore, I asked the steward about my special meal. He confirmed before take-off, ‘Yes, Mr. Kaufman. Vegetarian. It’s in the record.’
But during the meal service hours later he came back and said, ‘We thought we had the meal on board, but it is not here. Would you mind the chicken or fish?’ (I ate the fruit.)
This whole experience was more entertaining than upsetting, but it certainly got me thinking. The travel agent, telephone reservations staff, check-in agent and cabin crew are not ‘responsible’ for catering on the aircraft. But they do rely upon their partners to deliver.
Key Learning Point
--------------------------------------------------------------------------------
When a customer assesses your business, you are only as good as your weakest link.
Action Steps
--------------------------------------------------------------
Full service advertising agencies have the ultimate intention of influencing the purchasing behavior of consumers, in a way favorable to the advertiser. How do they achieve this end? The first requirement is that the adverti
But during the meal service hours later he came back and said, ‘We thought we had the meal on board, but it is not here. Would you mind the chicken or fish?’ (I ate the fruit.)
This whole experience was more entertaining than upsetting, but it certainly got me thinking. The travel agent, telephone reservations staff, check-in agent and cabin crew are not ‘responsible’ for catering on the aircraft. But they do rely upon their partners to deliver.
Key Learning Point
--------------------------------------------------------------------------------
When a customer assesses your business, you are only as good as your weakest link.
Action Steps
--------------------------------------------------------------
So, you currently have a job but you are looking for something a little better. You are getting tired, uptight, and maybe just a little stressed out. This is a dangerous time – the time when job seekers can turn into wing
This whole experience was more entertaining than upsetting, but it certainly got me thinking. The travel agent, telephone reservations staff, check-in agent and cabin crew are not ‘responsible’ for catering on the aircraft. But they do rely upon their partners to deliver.
Key Learning Point
--------------------------------------------------------------------------------
When a customer assesses your business, you are only as good as your weakest link.
Action Steps
--------------------------------------------------------------
Waiting 30, 40 or even 60 days to get invoices paid can be a major challenge for any business owner. Although the work has been completed and delivered, the payment will come in weeks. In the meantime, the business has to pa
Key Learning Point
--------------------------------------------------------------------------------
When a customer assesses your business, you are only as good as your weakest link.
Action Steps
--------------------------------------------------------------------------------
Which is the weakest service link in your organization? You may think it's not in your department, hence not your problem. Think again
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