Tags |
|
|
Links |
|
|
Write You - Customer Service That Delights and Delivers Loyal Customers For Improved Bottom Line Results
Your personal appearance is a critical component of that all-important first impression when you walk into the room for your interview.So plan ahead!Some people don't think about what they're going to wear until the morning of the interview. Then they scramble to find something that's appropriate, clean, and doesn’t look like it’s been slept in.Imagine putting on that rarely used suit an hour before your interview and discovering that it no lon
I flew Business Class on one of the world’s largest airlines and found myself in a chair padded for pleasure.This up-to-date seating boasts an impressive list of features: reclining back with adjustable lumbar support, extended leg rest, electronic ‘rolling massage’, adjustable headrest with padded wings, two reading lights, a power point for laptop computers, a telephone, Internet connection, special built-in pouch for personal effects, large video screen w
Delightful Customer Service Experience
Since I do a lot of traveling between my office and clients within the Chicago metropolitan area, I spend a lot of money at gas stations and hence I am always trying to save a few cents. At one Interstate intersection, there is one station that is convenient as it is on the same side of the street and an easy in-out. However, this station is always several cents to a dime more than the one on the other side of the overpass.
Time was short and so I stopped in this national gasoline store to purchase fuel. Before I left, I went inside to the convenience store to buy a soft drink. The dispenser was not functioning properly on my favorite diet soda so I took the other diet drink.
When I went to pay for the drink, I nicely told the cashier, Toya, that the one dispenser was not working correctly and they may wish to fix it. She immediately apologized, gave me my drink free and then handed me a card for another free drink at a later time. I told her that I was more than willing to pay for the cola, but she said No, because the one I had wasn’t the one I wanted. Toya continued to express to me that my satisfaction is important because my patronage pays her salary and she wanted me to come back. Wow, does this lady understand the bottom line or wha
Americans pay a heavy price for their unhealthy lifestyle habits. Employers, while not ultimately responsible for our individual health, can do a better job to support our good health versus sabotage it. Below is a simple checklist to help you determine how healthful your workplace is. The more items checked off, the more health supportive the company is:Vending machines offering junk food containing large amounts of sugar, refined carbohydrates, trans fat
Time was short and so I stopped in this national gasoline store to purchase fuel. Before I left, I went inside to the convenience store to buy a soft drink. The dispenser was not functioning properly on my favorite diet soda so I took the other diet drink.
When I went to pay for the drink, I nicely told the cashier, Toya, that the one dispenser was not working correctly and they may wish to fix it. She immediately apologized, gave me my drink free and then handed me a card for another free drink at a later time. I told her that I was more than willing to pay for the cola, but she said No, because the one I had wasn’t the one I wanted. Toya continued to express to me that my satisfaction is important because my patronage pays her salary and she wanted me to come back. Wow, does this lady understand the bottom line or wh
When doing medical billing and electronically transmitting claims, trailer records may only be a bunch of totals to some of us. But to the insurance carrier who is being billed, these trailer records could very well mean the difference between your whole claim file being accepted or rejected. In this installment we resume our review of the XA0 claim trailer record, picking up with field number 9.XA0 field 9, positions 33 - 34, is the HXX record count. Thi
Time was short and so I stopped in this national gasoline store to purchase fuel. Before I left, I went inside to the convenience store to buy a soft drink. The dispenser was not functioning properly on my favorite diet soda so I took the other diet drink.
When I went to pay for the drink, I nicely told the cashier, Toya, that the one dispenser was not working correctly and they may wish to fix it. She immediately apologized, gave me my drink free and then handed me a card for another free drink at a later time. I told her that I was more than willing to pay for the cola, but she said No, because the one I had wasn’t the one I wanted. Toya continued to express to me that my satisfaction is important because my patronage pays her salary and she wanted me to come back. Wow, does this lady understand the bottom line or wh
If you run a clothing business in Brooklyn you will want to
take advantage of local clothing wholesalers.By visiting the warehouse of a Brooklyn clothing wholesaler
you will be able to see first hand his merchandise.Even though today the Internet can help you find clothing from wholesalers
from around the country, it can still be beneficial to see first hand the
merchandise when possible.Another advantage of dealing with a Brooklyn based w
When I went to pay for the drink, I nicely told the cashier, Toya, that the one dispenser was not working correctly and they may wish to fix it. She immediately apologized, gave me my drink free and then handed me a card for another free drink at a later time. I told her that I was more than willing to pay for the cola, but she said No, because the one I had wasn’t the one I wanted. Toya continued to express to me that my satisfaction is important because my patronage pays her salary and she wanted me to come back. Wow, does this lady understand the bottom line or wh
I once had a boss who informed me there was no such thing as company politics. At the time, I decided that depended on whether you were the person wielding power or influenced by it. In my career experience, I’d categorize self-serving antics, sabotaging behaviors, information hoarding and artful manipulation under the heading of company politics. I’d throw in veiled threats, perpetuated mistruths, finger-pointing and coercion. There’s a long list of behaviors I’ve
Undelightful Customer Service Experience
As I attend and speak at conferences, I was attempting to reserve a room at a national chain. Since the conference had just moved, I was a new person to this particular hotel. The reservation person that I spoke to was not physically located at the site even though the number was for this hotel’s geographic location. After waiting several minutes, I finally reached a reservation’s person. This lady was polite, but sounded like she was speaking to a dead fish. And I was the dead fish!
I had to repeat information to her several times before I could learn if any rooms were available. When room availability was confirmed, I asked physically if these rooms were away from the pipes and noise that I had heard several other of my
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.writeyou.net/article/15359/writeyou-Customer-Service-That-Delights-and-Delivers-Loyal-Customers-For-Improved-Bottom-Line-Results.html">Customer Service That Delights and Delivers Loyal Customers For Improved Bottom Line Results</a>
BB link (for phorums):
[url=http://www.writeyou.net/article/15359/writeyou-Customer-Service-That-Delights-and-Delivers-Loyal-Customers-For-Improved-Bottom-Line-Results.html]Customer Service That Delights and Delivers Loyal Customers For Improved Bottom Line Results[/url]
Related Articles:
The Advantages of Consultative Qualified Person Services
Step By Step Guide Of Handling Complaints
Bookmark it:
|