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Write You - Handling Telephone Abuse
Twenty years is a long time in the investment software industry. What is the key to AIQ’s success?Much of the success of AIQ is due to the dedication and experience of our staff; they are key to providing outstanding support to our clients and to building better products. The average tenure of AIQ staff members of over 10 years is a reflection of the commitment of the AIQ staff to the company. AIQ has always been more than just a software “vendor.” We strive to provide the best service possible to our clients by listening to their needs and acting on those needs as quickly and efficiently as possible. We don’t bake cakes or build cars; we
The only thing standing in the way of you receiving that coveted promotion is your actions. And the only guaranteed aspect of the modern workplace is that there is nothing guaranteed. Dedication and solid goals are steps in the right direction. Using these Power Tools will definitely put you on the path to be noticed and that is more than half of the battle to being promoted.Improve your Work EthicDo More - Volunteer to Make a Difference Volunteer for assignments that expose your skills. Look for especially challenging projects that other people have declined.Arrive Early - Stay Late: Arriv
Problem is, people are animals. I'm not referring in any evolutionary sense -just the behavioral. Once an animal senses you are afraid of it, it's likely to attack you. Angry people on the phone are pretty much the same:
Customer: "YOU PEOPLE ARE *&$#@@#!! I DON'T BELIEVE YOU DID THIS!" (Here the caller's testing the water, to see whether the listener's afraid or not?)
Customer Service Rep: 'Oh, Oh, I'm sorry, oh..umm..hmm..sir...ummm, I'm sorry' (Voice trembling with fear. Guess what? Green light - Attack me!)
"YOU'RE SORRY!? I DON'T WANT YOU TO BE SORRY! I WANT YOU TO FIX THIS &^$%^%&^ PROBLEM!" (Attack mode!)
Hmm, sound familiar?
If this has happened to you I bet you felt really insulted by the put-down. Probably so spooked that every time the phone rings now, you're haunted by the memory of that call. On the other hand, you may have argued back and thought to y
IntroductionPeople page through a magazine in a similar fashion as they surf through the web. The average attention span is not very long; eyes wander attempting to take in all of the stimuli. While paging through a magazine, a person is most likely to glance at a great number of advertisements. While reading articles, it relieves pressure on the brain to take a break from the text and take in some visual graphics. Millions of people either subscribe or peer through magazines generating great potential for sales for an advertiser. Are your ads featured in magazines? Consumers are more likely to focus on the more compelling images on the page during the pro
Problem is, people are animals. I'm not referring in any evolutionary sense -just the behavioral. Once an animal senses you are afraid of it, it's likely to attack you. Angry people on the phone are pretty much the same:
Customer: "YOU PEOPLE ARE *&$#@@#!! I DON'T BELIEVE YOU DID THIS!" (Here the caller's testing the water, to see whether the listener's afraid or not?)
Customer Service Rep: 'Oh, Oh, I'm sorry, oh..umm..hmm..sir...ummm, I'm sorry' (Voice trembling with fear. Guess what? Green light - Attack me!)
"YOU'RE SORRY!? I DON'T WANT YOU TO BE SORRY! I WANT YOU TO FIX THIS &^$%^%&^ PROBLEM!" (Attack mode!)
Hmm, sound familiar?
If this has happened to you I bet you felt really insulted by the put-down. Probably so spooked that every time the phone rings now, you're haunted by the memory of that call. On the other hand, you may have argued back and thought to
The main difficult in finding a job right after college is because the graduate doesn’t have any practical knowledge, any experience. Every profession has its own secrets and things that you can understand and know only if you have experience. Therefore no matter what qualitative theoretical training yesterday's student has, the companies don’t hurry to hire him. If the person never works anywhere where he can exercise his professional skills, and he doesn’t have experience in office communication, relationships with managers, colleagues, understanding responsibilities and duties etc. The absence of these skills is the reason why graduates so often get declined in their
Customer: "YOU PEOPLE ARE *&$#@@#!! I DON'T BELIEVE YOU DID THIS!" (Here the caller's testing the water, to see whether the listener's afraid or not?)
Customer Service Rep: 'Oh, Oh, I'm sorry, oh..umm..hmm..sir...ummm, I'm sorry' (Voice trembling with fear. Guess what? Green light - Attack me!)
"YOU'RE SORRY!? I DON'T WANT YOU TO BE SORRY! I WANT YOU TO FIX THIS &^$%^%&^ PROBLEM!" (Attack mode!)
Hmm, sound familiar?
If this has happened to you I bet you felt really insulted by the put-down. Probably so spooked that every time the phone rings now, you're haunted by the memory of that call. On the other hand, you may have argued back and thought to
Wealth, money, mansions, jewelry, personal airplane, parties, celebrations, holidays and all that money can buy. Money brings so much comfort and beauty to life, that it has become one of the most important factor in today's world. Money is a great motivator. Without money nothing works. No food, no shelter and no clothes. Without money it is difficult to have friends. Family disowns you quickly if you have no money. If you have money , a lot of it, you will get as many friends as you wish. One great advantage of money is philanthropy.Let us find out more about money and your attitude about it. Few of us hate people with great wealth. They call them different name
"YOU'RE SORRY!? I DON'T WANT YOU TO BE SORRY! I WANT YOU TO FIX THIS &^$%^%&^ PROBLEM!" (Attack mode!)
Hmm, sound familiar?
If this has happened to you I bet you felt really insulted by the put-down. Probably so spooked that every time the phone rings now, you're haunted by the memory of that call. On the other hand, you may have argued back and thought to
I run a small meeting, event and conference planning company based in the New York City area. As an entrepeneur and small business owner with a limited advertising and marketing budget, developing business partnerships has been really helped me to get the word out about the services that I offer. For example, I have aligned myself with a DJ company as the preferred planner for their clients and am actively receiving business and referrals from this source. Also, due to my partnership with a travel agency, I am now handling meetings, conferences and events for inbound corporate groups from abroad. Forming strategic alliances has been and will continue to be a significant
And it made you feel a whole lot better right? And the customer never buys from you again and tells 10 others how much you suck. So - Wrong!
Here are some handy tips on how to handle phone abuse and turn the caller into a loyal customer. Customers who have their complaints solved quickly and satisfactorily, are more likely to become loyal than ones who didn't
1. Realize the anger is not directed at you, personally. I've seen people literally in tears because customers yelled abuse. They were angry with the situation they faced and were coming to you for a solution. They didn't call to abuse you. They don't know you! They called you for a solution. Don't take it personally.
2. DON'T dispute the claim; DON'T re-direct the blame - When the customer is charged and yelling, stay silent. Or verbally "nod", by gi
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