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Write You - Delegation: Whack-a-Mole Management
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As year-end heats up (or any time things are hectic), you can easily leave your staff feeling like they are playing Whack-a-Mole. Something comes to your attention that just has to get handled. You email someone on your staff and ask them to handle it. No big deal; you're just delegating. But as things pop up more often, if you don't prioritize, pretty soon your staff is playing Whack-a-Mole.
The downside of having your staff play Whack-a-Mole is that it undermines their ability to make progress on any one thing. They spend so much of their time trying to catch what you're throwing at them before it hits the ground that they can't get anything done. And, if you're not careful this becomes part of your culture. Your 800 pound Gorilla sees how much fun Whack-a-Mole is and pretty soon the whole organization is spending so much time juggling th
As a customer service consultant I see things across many companies that most companies don’t see while working inside the company.o Company Policy One of the biggest problems is “company policy.” Many company policies are structured to protect th
As year-end heats up (or any time things are hectic), you can easily leave your staff feeling like they are playing Whack-a-Mole. Something comes to your attention that just has to get handled. You email someone on your staff and ask them to handle it. No big deal; you're just delegating. But as things pop up more often, if you don't prioritize, pretty soon your staff is playing Whack-a-Mole.
The downside of having your staff play Whack-a-Mole is that it undermines their ability to make progress on any one thing. They spend so much of their time trying to catch what you're throwing at them before it hits the ground that they can't get anything done. And, if you're not careful this becomes part of your culture. Your 800 pound Gorilla sees how much fun Whack-a-Mole is and pretty soon the whole organization is spending so much time juggling t
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The downside of having your staff play Whack-a-Mole is that it undermines their ability to make progress on any one thing. They spend so much of their time trying to catch what you're throwing at them before it hits the ground that they can't get anything done. And, if you're not careful this becomes part of your culture. Your 800 pound Gorilla sees how much fun Whack-a-Mole is and pretty soon the whole organization is spending so much time juggling t
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The downside of having your staff play Whack-a-Mole is that it undermines their ability to make progress on any one thing. They spend so much of their time trying to catch what you're throwing at them before it hits the ground that they can't get anything done. And, if you're not careful this becomes part of your culture. Your 800 pound Gorilla sees how much fun Whack-a-Mole is and pretty soon the whole organization is spending so much time juggling t
I have a friend who is caught up in some serious 'paralysis of analysis' where her business life is concerned. I advised her to simply follow God's peace and just get moving! She looked at me like I had suggested that she jump off a cliff. I could tell that s
So how do you fix that?
First, think about your own activities. Are you playing Whack-a-Mole with your own priorities? Do you find uninterrupted time to work on something with concentration or are you constantly trying to bat down the latest thing to pop up? If you find your own time filled with Whack-a-Mole activities, it's likely that you delegate in a way that traps your staff into playing too.
Second, prioritize before you delegate. Instead of delegating each thing as it comes in, create a buffer for accumulating special requests. Your executive assistant can manage the buffer till you are ready to act on the items. Then you can organize and prioritize them so that you make one request of each person and communicate what is most important and/or urgent.
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