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Write You - Why Your Best Employees Don't Deserve To Be Managers
Product Fundraising n't a top salesman better off staying in the field selling... than floundering in the office, struggling to organize and motivate his staff?Everyone looks forward to the time of year that Girl Scout cookies hit the streets and find their way to their neighborhood. The Girl Scouts of America have developed a staple product fundraising campaign that produces incredible results every year. They are just one of the many organizations across the nation that integrate product fundraising such as selling candy, gift wrapping, magazines, or collectibles to raise the money needed to operate. It may seem like an extremely simple Doesn't a terrific teacher do more for her students, herself and the school by staying in the classroom, than spending her time doing paperwork and trying to manage other teachers? Fortunately, some organizations have seen the light. They do tie greater rewards to greater responsibilities and greater performances within the same role. In fact, some companies, like investment b How to Exceed Your Client's Expectations in the Consulting Marketplace You'd think we'd know by now -- just because someone is fantastic at doing something... doesn't mean they're equally as good at managing others to do that same thing.In today’s increasingly competitive consulting marketplace, it is extremely important to not only meet your client’s expectations but to go above and beyond what your client expects.One of the first tasks that your consulting company should obtain is a professional but friendly image. Make sure that you never meet your client without a smile. Also don’t forget to greet every person with a smile who is not your client – you never know; they may be your next client.Now, After all, the skill set required to practice a specific profession -- whether it's plumbing, hairdressing, engineering, selling, teaching, accounting or whatever -- is entirely different from the skill set required to manage people. Yet organizations persist in promoting "doers" into management roles. These promotions come with better-sounding titles, more money, more perquisites, more prestige and... more responsibility. And they involve doing less -- perhaps none -- of the "technical" work that the manager did previously, and more (or all) of the work of managing others. In one sense it's logical -- a manager who used to do the work himself or herself should understand what his staff need to do the work now. And yes, there are many managers who are just as good, if not better, at managing others as they are performing the actual work. In fact, many managers prefer to manage rather than do. But, as indicated above, there's no reason to assume that a good doer will make automatically make a good manager! Now, this is not to say that a pyramidal organizational structure -- where the many are managed by the few -- is necessarily a bad thing. As a delegation or management structure it works fine for many companies. But when getting more pay and other rewards is contingent on becoming a manager, it's inevitable that people will try to get, and will get, promoted into management roles -- regardless of whether they have the talent or passion to manage. The result? Plenty of unhappy and ineffective managers. Plenty of frustrated people working for ineffective managers. And an organization that is not performing at its optimum. Doesn't it make more sense for people to do the work they enjoy and are good at? To reward them for getting better and better at that work, rather than only paying them more if they step "up" to management... where they may generate less value for the organization? Isn't a top salesman better off staying in the field selling... than floundering in the office, struggling to organize and motivate his staff? Doesn't a terrific teacher do more for her students, herself and the school by staying in the classroom, than spending her time doing paperwork and trying to manage other teachers? Fortunately, some organizations have seen the light. They do tie greater rewards to greater responsibilities and greater performances within the same role. In fact, some companies, like investment ba How to Save Money as You Leverage the Power of Great Copy, Marketing and Brand Building
Like any budget-conscious business owner, you may feel uneasy about spending money on marketing. A few hundred here for website tweaks, a few hundred there for articles... it doesn't take much to swing the other way, from marketing optimist to doubtful, stingy, money-hoarding pessimist... does it!Scrimping on the marketing, cutting back on the copywriting. Failing to keep pushing your name out there. Losing the customer advantage that steady search engine marketing brings. titles, more money, more perquisites, more prestige and... more responsibility. And they involve doing less -- perhaps none -- of the "technical" work that the manager did previously, and more (or all) of the work of managing others. In one sense it's logical -- a manager who used to do the work himself or herself should understand what his staff need to do the work now. And yes, there are many managers who are just as good, if not better, at managing others as they are performing the actual work. In fact, many managers prefer to manage rather than do. But, as indicated above, there's no reason to assume that a good doer will make automatically make a good manager! Now, this is not to say that a pyramidal organizational structure -- where the many are managed by the few -- is necessarily a bad thing. As a delegation or management structure it works fine for many companies. But when getting more pay and other rewards is contingent on becoming a manager, it's inevitable that people will try to get, and will get, promoted into management roles -- regardless of whether they have the talent or passion to manage. The result? Plenty of unhappy and ineffective managers. Plenty of frustrated people working for ineffective managers. And an organization that is not performing at its optimum. Doesn't it make more sense for people to do the work they enjoy and are good at? To reward them for getting better and better at that work, rather than only paying them more if they step "up" to management... where they may generate less value for the organization? Isn't a top salesman better off staying in the field selling... than floundering in the office, struggling to organize and motivate his staff? Doesn't a terrific teacher do more for her students, herself and the school by staying in the classroom, than spending her time doing paperwork and trying to manage other teachers? Fortunately, some organizations have seen the light. They do tie greater rewards to greater responsibilities and greater performances within the same role. In fact, some companies, like investment b Ireland Shoots To Become Shared Services Center Of Europe refer to manage rather than do.Ireland isn't going to be the next Calcutta or Mumbai. It isn't trying to be the back office customer care contact center Mecca of the Western world. Which is probably just as well.What it does want to do is build its position as a leading European provider of the next business stage up from contact centers - contact center plus, if you like - offering serious technical support and a whole range of services way beyond giving simple solutions to straightforward customer inquiries But, as indicated above, there's no reason to assume that a good doer will make automatically make a good manager! Now, this is not to say that a pyramidal organizational structure -- where the many are managed by the few -- is necessarily a bad thing. As a delegation or management structure it works fine for many companies. But when getting more pay and other rewards is contingent on becoming a manager, it's inevitable that people will try to get, and will get, promoted into management roles -- regardless of whether they have the talent or passion to manage. The result? Plenty of unhappy and ineffective managers. Plenty of frustrated people working for ineffective managers. And an organization that is not performing at its optimum. Doesn't it make more sense for people to do the work they enjoy and are good at? To reward them for getting better and better at that work, rather than only paying them more if they step "up" to management... where they may generate less value for the organization? Isn't a top salesman better off staying in the field selling... than floundering in the office, struggling to organize and motivate his staff? Doesn't a terrific teacher do more for her students, herself and the school by staying in the classroom, than spending her time doing paperwork and trying to manage other teachers? Fortunately, some organizations have seen the light. They do tie greater rewards to greater responsibilities and greater performances within the same role. In fact, some companies, like investment b Add Value - And Kill Mediocrity in Customer Service nt roles -- regardless of whether they have the talent or passion to manage.There are two kinds of customer service we all experience occasionally, outstanding customer service, and bad customer service. What we experience most of the time is mediocre customer service.Mediocre is a strong word for average. That’s where your experience as a customer is not memorable, nothing special - under-whelming might be a good word!The problem with mediocre service is that it doesn’t give you a competitive edge. You simply compete with all the other businesse The result? Plenty of unhappy and ineffective managers. Plenty of frustrated people working for ineffective managers. And an organization that is not performing at its optimum. Doesn't it make more sense for people to do the work they enjoy and are good at? To reward them for getting better and better at that work, rather than only paying them more if they step "up" to management... where they may generate less value for the organization? Isn't a top salesman better off staying in the field selling... than floundering in the office, struggling to organize and motivate his staff? Doesn't a terrific teacher do more for her students, herself and the school by staying in the classroom, than spending her time doing paperwork and trying to manage other teachers? Fortunately, some organizations have seen the light. They do tie greater rewards to greater responsibilities and greater performances within the same role. In fact, some companies, like investment b Working From Home Even With the Kids Around n't a top salesman better off staying in the field selling... than floundering in the office, struggling to organize and motivate his staff?Picture this. You're sitting in your office working. The phone rings and caller ID tells you it's your biggest client. You grab their file so you can get the information needed to do the last part of your assignment. You pick up the phone and start talking. Then it happens. You child comes running into your home office crying about a lost toy. What do you do now?Working from home sounds like a wonderful compromise for the mother of a young child. You can save the cost of daycare Doesn't a terrific teacher do more for her students, herself and the school by staying in the classroom, than spending her time doing paperwork and trying to manage other teachers? Fortunately, some organizations have seen the light. They do tie greater rewards to greater responsibilities and greater performances within the same role. In fact, some companies, like investment banks, are renown for paying traders and sales people much, much more than the people who manage them, simply because, in the eyes of the bank, the traders and sales people generate more value. Of course, as a "manager's advocate" I would never suggest that managers shouldn't be compensated well, especially given the challenges of managing people. But to be as productive and profitable as possible, organizations should tie greater pay and rewards to greater responsibilities and performances, whatever the role. That way, they'll have people doing and being their best. So if you're responsible for "promoting" people, I urge you to think twice before promoting your best people into management roles... and out of the jobs they love and do well at. Instead, consider whether you can enlarge, or give them more challenges in, their current role? Or, if they've performed exceptionally well, can you give them a bonus or some other special reward to recognize their efforts? Of course, if you work for someone else, you may be limited in terms of what you can do... but if that's the case, and you're committed to staying with your current employer... it may be time to start a revolution!
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