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Loyalty is Heartfelt
In banking and investing and insurance, many thousands of service-minded people enjoy client loyalty. Yet, most labour under a false basic assumption about why clients are loyal to them or their institution, rather than competitors. What really generates loyalty is warmth.The dominant view of loyalty in financial services equates loyalty with simple continuity of service. “If they keep on dealing with you, that means they’re loyal.” This makes sense, but it lacks a basic understanding of what motivates people to be loyal.This view also supposes that people become loyal to whomever best satisfies their service requirements. “If they can read statements that arrive on time, and find good numbers in them, then you just need be nice and keep it up.” This makes sense, too. But does loyalty come simply from satisfying requirements and smiling?By conventional wisdom, good investment performance and reliable admin are not quite enough from investment advisors or financial pl

Labor. The data that these bots gather derives from such sources as: Video and Radio commentary on the company (made over public airwaves), Employee blogs, “Best Company To Work For” ratings, Lawsuits pending and resolved, Citations in Research Journals – if applicable, History Of Layoffs, Community Involvement, Standard of Living for the location of the company, Compensation Comparison to rival companies and quotes from News sources.

Create a Positive Work Environment
As a supervisor it is your responsibility to create and maintain a positive work environment. Without this you are setting yourself up for a high turn over rate, lower productivity, and a lot more work for yourself.When creating a positive work environment think about the climate of the workplace. How can it be improved? Are there any particular individuals that take away from having a positive work environment? Deal with these issues promptly. Every employee should know where you stand and what you expect from them. Lead by example, be a role model. Failure to praise and recognize your employees can take away from a positive work environment. Encourage your employees and praise work well done often; do this on a regular basis, publicly, and privately. Offer feedback to your employees; give them more guidance and instructions. Constructive criticism can also play a role in creating a positive work environment.In general, people want to better themselves and do a good job. R

By 2012, recruiters will be as irrelevant as the Milkman, Blacksmith, and Phone Operators of yesteryear. Why? Simply put, the innovation of the age would have quietly and efficiently processed humanity out of the doldrums of administrivia and research; thereby eradicating an industry made up of recruiters, career job boards, career coaches, resume writers and internet researchers. An explanation of their extinction is seen in the day-to day work process of the average hiring manager.

Sally Newyear is a Project Manager operating in a Fortune 500 company that produces widgets. She was assigned to control the production of 1,000,000 widgets by the end of the quarter; not a problem with sufficient help. Sally logs into her PC and clicks the “Recruiting” icon. A holographic window displays the status of a request made three days prior. Five candidates are scheduled for phone conversations with her on Friday. The top candidate meets 98% of her requirements (technical acumen, compatible career path, likelihood of success and references from inside her organization.) with the fifth best candidate meeting 86% of Sally’s necessities for the position.

Pardon the pun, but Sally was a “happy” Newyear. A mere five years ago, such a recruiting feat would have been unlikely for the same position. It was then that the status quo would have been to expect a nine month turnaround; even using the resources of a dedicated recruiter, it was unlikely that so many candidates would have been identified and qualified to the degree that they are now. Sally sits back, smiles and thinks to herself, “Where was this technology 10 years ago? This looks like the fourth (so-called) difficult job this month that is going to be filled in less than 2 weeks!”

In the post-bubble era that we operate in now, Recruiters deflect such possibilities as the by-product of organizations that deem staffing with the indifference so many job seekers share. Recruiters are a necessary evil; a Godsend for the unemployed, underemployed or unhappily employed, but an annoyance otherwise. The technological building blocks to change these perceptions are in place and promises to evolve beyond the beta phase of today. What keeps it from coming into fruition sooner than the 2012 scenario is the rapidly changing job market and the evolving job seeker.

The day of passive and active candidates has gone. Candidates now work under market conditions which are project driven. They move from position to position, project to project (both internally and externally within a company) based on skills, areas of interests and company requirements. Additionally, permanent employees become a rare breed for any company as the general mindset of the future worker is that “I work for me” on “Your property or time.” Benefits such as Healthcare, Stock Options and so on have become the growing turf of Benefit Providers. Furthermore, the more savvy employees have taken to hosting videos on their blogs to serve as commercials for their talent. The employee has in effect, converted himself into a consultancy for hire.

So how does this hiring Utopia operate? Well from the job seeker side, candidates will no longer be sold on an opportunity or a company only (although that will play a part). Due to the labor shortage, job seekers can afford to be picky because they can literally work anywhere (thanks to the growing dominance of telecommuting). The job seeker of the future makes value-based employment decisions. To assist them with their considerations are customized “Bots” (online automated search robots searching the web 24x7) who never sleep. They gather, collect and analyze data from a variety of online sources and then present them to candidates who have elected to receive such data from their secured online job center administered by The Department of Labor. The data that these bots gather derives from such sources as: Video and Radio commentary on the company (made over public airwaves), Employee blogs, “Best Company To Work For” ratings, Lawsuits pending and resolved, Citations in Research Journals – if applicable, History Of Layoffs, Community Involvement, Standard of Living for the location of the company, Compensation Comparison to rival companies and quotes from News sources.

An Outsourcer's Passage to India: How to Do It, part I
Frankfurt airport departure lounge. Full of western tech executives, each with an open laptop. They're all from different companies, all travelling separately. But one particular subject is making them feel like they're old college buddies, and they're networking like a swarm of honeybees."So, you've just been to Bangalore, have you?""Is it everything it's cracked up to be?""Is there still room there for new customers?"Did you find a good deal? Did you close?""Are they shrewd business people?""How do you know that your new-found service provider is reliable?The fact is that as far as outsourcing goes, India is (at present) akin to paradise. Those who have gone before talk about golden fruit hanging from the trees, about how they plucked that fruit and about how that fruit imbued their balance sheets with enhanced flavour.If you haven’t already outsourced your non-critical operations to India, you had better move your tail and do it

nts (technical acumen, compatible career path, likelihood of success and references from inside her organization.) with the fifth best candidate meeting 86% of Sally’s necessities for the position.

Customer Service: A Great Way To Win New Business
A very common mistake made by start-up companies, and indeed smaller businesses in general, is to not take customer service seriously. Too often, managers think all it entails is answering the phone promptly and being polite to customers – and how often do companies fail to do even that!In fact, customer service can soon become more important to a start-up than sales and marketing, helping it retain customers (selling to existing customers is much cheaper than finding fresh ones) and maximise its income from them. Good customer service can also help gain new customers, as word spreads about how great a particular company is to do business with. Managers should, therefore, have a strategy for customer service which goes well beyond simply being polite on the telephone.So if you are starting a new company, how do you go about delivering good customer service? Begin by thinking what customers might reasonably expect as a basic level of service. For a shop, that could be having

any job seekers share. Recruiters are a necessary evil; a Godsend for the unemployed, underemployed or unhappily employed, but an annoyance otherwise. The technological building blocks to change these perceptions are in place and promises to evolve beyond the beta phase of today. What keeps it from coming into fruition sooner than the 2012 scenario is the rapidly changing job market and the evolving job seeker.

Professional Color Printing
Are you looking to have professional color printing? The number of products that you can purchase from color printing professionals will amaze you. In fact, with all of the products available, you will find that an array of unique services is on offer that can assist you in a variety of endeavors.Maybe you are looking to have professionally printed brochures for your business. Why struggle with your home printer and panic while you search for just the right kind of paper for your brochures in your local office supply store? Instead, you can specify the type and size of brochure you desire and have your business brochures professionally printed and delivered right to your door. Of course, you will be required to specify the number of brochures you need and will be sent a proof of your brochure once it has been printed.Perhaps you are in need of business cards. Again, professional printing could be just the thing you need. All you need to do is advise the printer what y

t Providers. Furthermore, the more savvy employees have taken to hosting videos on their blogs to serve as commercials for their talent. The employee has in effect, converted himself into a consultancy for hire.

Basic Sewing Techniques
The finished item of clothing is one step ahead of just the cut and sewn fabric. The following pointers will make the procedure simpler to perform. The process is divided in to three phases namely pre-production, production and post-production. Pre-ProductionA. PlanningIf you ever go to buy household things without a shopping list, you are bound to forget certain items or you are sure to buy more than the targeted products; same thing happens when you kick off sewing garment. It has been discovered that a tailor, who mulls over and designs a garment, complete with colour sketches and smart thinking as well as a list of ideas that he will want, he would require less money and time for manufacturing the garment than if he simply banks on fate.A manufacturer should sit with sketchbooks and scribble pads with thoughts on garments, nice designs and bits and pieces of fabric. Mainly the pages are placed with a sketch of a garment, lists of things like hooks and eyes or ap

From the perspective of Sally Newyear, company bots are able to scout for talent based on the academic history and personality of a candidate (covering grades, interests and ambitions recorded from highschool through college or trade school, as college enrollees have diminished greatly), core talents of a candidate (as to ascertain what skills are transferable), work history, extra-curricular career related activities and a personal career path that is reviewed, updated annually and maintained by the Department of Labor. Armed with this data, companies are able to match the needs of their business months and (often) years in advance of the actual need. Imagine receiving an email from an enterprise that says, “Congratulations on your straight-A report card and getting accepted into the Young Engineers of America Association. Please keep up is mind when you enter college and begin to consider internships. By then, we would have figured out Quantum Physics and will need your help in developing “Star Trek” teleportation technology. Go Soaring Eagles!” (Of course, “Soaring Eagles” is the mascot of your high school.)

If you are thinking that this is just a cold Orwellian view of the future with no inkling of personal relationships, then you would be wrong. Relationships still flourish between candidates, companies, and hiring managers though the uses of personal networking tools. Add to that consistent permission based 1 x 1 marketing and you have a process that proactively builds relationships and pushes out useful content to all concerned. The future of technology is to act as a facilitator, the saver of time and the weeding out of the noise. This frees up both candidate and company to invest in what is really important…the relationship.

Like the Darwinian drawing depicting the theory of man’s evolution, the dawn, development and extinction of recruiting (as we know it) is in motion. From desk and phone (to) desk, phone and phonebook (to) desk, phone, phonebook and fax (to) desk, phone and internet (to) desk, phone, internet, ATS, (to) desk, phone, internet, ATS, converging technologies (to) desk, phone, internet, converged technologies, advancing technologies (to) Whatever happened to Recruiters?

Ladies and gentlemen, welcome to the age of Convergence.

*ATS systems becoming CRM solutions

*CRM solutions becoming ATS systems

*ATS/CTS solutions with Hiring Manager portals

*Previous standalone screening tools integrating with ATS/CRM solutions

*Job boards becoming ATS solutions with referral tools

*Resumes and bios becoming living blogs

*Meta search tools now becoming Meta bots for candidates and companies alike

*Screening tools for companies becoming screening tools for candidates that collect information about companies/projects that meet specific needs

*Mass emailing tools becoming personalized relationship building solutions that only push out relevant targeted content.

*Many solutions becoming one!

Chicken Little said that the sky was falling and I suspect that some reading this piece will believe that I am his disciple. Not so. The folk-hero John Henry died when challenging automation with physical man power and I choose not to. Our industry is on the brink of irrevocable change that we can all play a part in, adapt to and thrive accordingly. After all, at the end of the day, recruiters are in the service industry and technology is just the facilitator. There is a bright light at the end of the tunnel and I am convinced that it is not a rushing locomotive.

For those of you that think this is article is too absurd, my apologies for moving your cheese.

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There is a major disconnect in the world of small business. Read this week's article to learn what trend in business that many small businesses are missing the boat on.

You've made it to the interview and like any normal human being, your feelings of happiness will not supersede the anxiety that accompanies interviewing, even for those who have been through it before.

Yes, You know and your Mother knows, too! However, the rest of the world has to be informed. Someone has to spill the beans. Let the world know that YOU are holding the “goods”.

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