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    Medical Contract Manufacturing
    Many major companies in the medical business, hire medical contract companies to make important components. Medical contract manufactures make electro-mechanical devices and source, purchase, receive and stock components. These components are assembled and packaged for further use.Medical contract manufacturing also produces reusable devices. These components are sourced, assembled, tested, packaged, sterilized, stocked and shipped by medical contract manufacturers. Reputed medical contract manufacturers also have capabilities and provisions to provide services such as design assistance, prototyping, process development and clinical trial builds.Today, medical contract manufacturing is used in a variety of medical markets to manufacture devices for critical care, operating rooms, cardiac cath labs, cardiology, emergency rooms, neurology, respiratory therapy, labor and delivery, sleep labs, home health care, doctor's offices and medical laboratories.Medical contract manufacturing is used to prepare sterile single use devices, non-sterile reusable devices and in-vitro diagnostic assembly, testing, packaging, sterilization and distribution.Some of the products manufactured using contract-manufacturing services are used for cardiac output determination, cardiac re-vascularization, cutting and cauterizing surgical intervention, ECG and blood pressure measurements.Drug infusion, lactate sensing, ultra-sensitive thermocouples, blood sampling, tympanocentesis are so
    igating such a complaint will not be adversely affected in terms and conditions of employment, or discriminated against or discharge because of the compliant. Complaints of such retaliation will be promptly and thoroughly investigated.

    Sexual harassment can occur in any situation, but is especially common in situations where there is a power imbalance between the perpetrator and the victim, due to gender, race, sexual orientation, status or rank differences. Sexual harassment, however, can also occur between peers. Both women and men can be victims of sexual harassment, although it is most common for women to be harassed by men. Sexual harassment also occurs between members of the same sex.

    Sexual harassment differs from healthy sexual attraction because it is unwelcome and unsolicited. Sexual conduct becomes unlawful only when it is unwelcome. The challenged conduct must be unwelcome in the sense that the employee did not solicit or incite it, and in the se

    When Giving Service, Give It Cheerfully
    Customer service -- especially when it delivered both professionally and consistently -- will beat price both as a customer retention and as a customer attraction tool just about every time.But customer service is not always what its name would imply.Like you, I observe many so-called service providers performing their day-to-day activities: store clerks, automobile service writers, airline ticket agents, airline gate agents, rental car agents, hotel desk clerks, all kinds of home service personnel such as plumbers and electricians, plus quite a few salespeople who claim to offer their customers outstanding customer service.Even when I observe customer service being delivered, it’s frequently not delivered cheerfully.“Well, yeah, we can get out there and pick it up, but we’re pretty busy right now. It’s Monday morning, you know. How big of a hurry are you in?”“Sure, we can make the change, but it’s going to cost you an extra $100.”After purchasing some new garage doors yesterday, I asked how soon they could be installed. The salesperson answered, “We’re in our busiest season, so we’re pretty backed up right now. If you wanted them installed fast, you should never order in the spring. I believe I can get an installer out there in a couple of weeks. Is that okay?”#1 CUSTOMER SERVICE RULE: If you’re going to give service, give it cheerfully.Here’s one I heard a few days ago when I called to place an online order, “All of our custome
    Sexual Harassment Policy Guidelines – Part I

    Permission is hereby granted to modify and use the information in this draft sexual harassment guideline, provided you include reference to the author as shown at the end.

    We shall take all reasonable steps to see that this sexual harassment policy is followed everyone in our organization who has contact with employees. This prevention plan will include training sessions, ongoing monitoring of the work site and a confidential employee survey to be conducted and evaluated each year.

    Sexual harassment refers to all types of unwanted sexual attention. Sexual harassment does not mean occasional compliments of a socially acceptable nature. Sexual harassment refers to conduct which is offensive to the individual, which harms morale, and which interferes with the accomplishment of our organization mission. This includes pressure to provide sexual favors, and offensive, intimidating comments or actions concerning one's gender or sexual orientation.

    Four basic types of sexual harassment:

    1. Verbal harassment: Sexually suggestive comments, e.g., about a person's clothing, body, and/or sexual activities; sexually provocative compliments about a person's clothes or the way their clothes fit; comments of a sexual nature about weight, body shape, size, or figure; comments or questions about the sensuality of a person, or his/her spouse or significant other; repeated unsolicited propositions for dates and/or sexual intercourse; pseudo-medical advice such as "you might be feeling bad because you didn't get enough" or "A little Tender Loving Care (TLC) will cure your ailments"; continuous idle chatter of a sexual nature and graphic sexual descriptions; telephone calls of a sexual nature; derogatory comments or slurs; verbal abuse or threats; sexual jokes; suggestive or insulting sounds such as whistling, wolf-calls, or kissing sounds; homophobic insults.

    2. Physical harassment: Sexual gestures, e.g., licking lips or teeth, holding or eating food provocatively, and lewd gestures such as hand or sign language to denote sexual activity; sexual looks such as leering and ogling with suggestive overtones; sexual innuendoes; cornering, impeding or blocking movement, or any physical interference with normal work or movement; touching that is inappropriate in the workplace such as patting, pinching, stroking, or brushing up against the body, mauling, attempted or actual kissing or fondling; assault, coerced sexual intercourse, attempted rape or rape.

    3. Visual harassment: Showing and distributing derogatory or pornographic posters, cartoons, drawings, books or magazines.

    4. Sexual favors: Persistent pressure for dates, unwanted sexual advances that condition an employment benefit upon an exchange of sexual favors.

    It is not permissible to suggest, threaten or imply that failure to accept a request for a date or sexual intimacy will affect an employee’s job prospects. For example, it is forbidden either to imply or actually withhold support for an appointment, promotion or change of assignment or suggest that a poor performance report will be given because an employee has declined a personal proposition. Also, offering benefits such as promotions, favorable performance evaluations, favorable assigned duties or shifts, recommendations or reclassifications in exchange for sexual favors is forbidden.

    Any employee found to have violated this policy shall be subject to appropriate disciplinary action according to the findings of the complaint investigation. If an investigation reveals that sexual harassment has occurred, the harasser may also be held legally liable for his or her actions under provincial and federal law. Anyone making a false claim of sexual harassment will also be subject to disciplinary action.

    Any employee bringing a sexual harassment complaint or assisting in investigating such a complaint will not be adversely affected in terms and conditions of employment, or discriminated against or discharge because of the compliant. Complaints of such retaliation will be promptly and thoroughly investigated.

    Sexual harassment can occur in any situation, but is especially common in situations where there is a power imbalance between the perpetrator and the victim, due to gender, race, sexual orientation, status or rank differences. Sexual harassment, however, can also occur between peers. Both women and men can be victims of sexual harassment, although it is most common for women to be harassed by men. Sexual harassment also occurs between members of the same sex.

    Sexual harassment differs from healthy sexual attraction because it is unwelcome and unsolicited. Sexual conduct becomes unlawful only when it is unwelcome. The challenged conduct must be unwelcome in the sense that the employee did not solicit or incite it, and in the sen

    Business Owners Profit from Childs Play: Part 2 of 2
    How can eight lessons we learned as kids lead to grown-up success? Our list continues...Harry Truman once said he “found the best way to give advice to your children is to find out what they want and then advise them to do it.” Business doesn’t always work that way. However, the lessons of our childhood provide a foundation upon which to build our lives and our companies. Don’t miss the first three lessons in “Grow Your Business On Child’s Play” Part 1:4. Go forward by moving ahead.As a kid, you probably watched ducks swim across a pond, barely rippling the surface. Underneath the water, the ducks were paddling like crazy to stay afloat. Learn from them. It’s a sink or swim world—successful businesses know this and keep paddling ahead.5. Be childlike in your approach to problems.Many situations demand unorthodox solutions. Don’t be afraid to think outside the box.6. Ask for help.Know when and where to get help—even if things are running smoothly. Amass your resources, and find opportunities to network. Expand your business knowledge by taking classes, attending seminars, going to trade shows, and joining professional organizations.7. Admit your shortcomings.Kids learn it’s better to tell the truth. Admit when you don’t know something. More often than not, clients will be impressed that you can admit you don’t know everything. Just get them answers in a reasonable timeframe.8. Learn other people’s rules and how you ca
    e's gender or sexual orientation.

    Four basic types of sexual harassment:

    1. Verbal harassment: Sexually suggestive comments, e.g., about a person's clothing, body, and/or sexual activities; sexually provocative compliments about a person's clothes or the way their clothes fit; comments of a sexual nature about weight, body shape, size, or figure; comments or questions about the sensuality of a person, or his/her spouse or significant other; repeated unsolicited propositions for dates and/or sexual intercourse; pseudo-medical advice such as "you might be feeling bad because you didn't get enough" or "A little Tender Loving Care (TLC) will cure your ailments"; continuous idle chatter of a sexual nature and graphic sexual descriptions; telephone calls of a sexual nature; derogatory comments or slurs; verbal abuse or threats; sexual jokes; suggestive or insulting sounds such as whistling, wolf-calls, or kissing sounds; homophobic insults.

    2. Physical harassment: Sexual gestures, e.g., licking lips or teeth, holding or eating food provocatively, and lewd gestures such as hand or sign language to denote sexual activity; sexual looks such as leering and ogling with suggestive overtones; sexual innuendoes; cornering, impeding or blocking movement, or any physical interference with normal work or movement; touching that is inappropriate in the workplace such as patting, pinching, stroking, or brushing up against the body, mauling, attempted or actual kissing or fondling; assault, coerced sexual intercourse, attempted rape or rape.

    3. Visual harassment: Showing and distributing derogatory or pornographic posters, cartoons, drawings, books or magazines.

    4. Sexual favors: Persistent pressure for dates, unwanted sexual advances that condition an employment benefit upon an exchange of sexual favors.

    It is not permissible to suggest, threaten or imply that failure to accept a request for a date or sexual intimacy will affect an employee’s job prospects. For example, it is forbidden either to imply or actually withhold support for an appointment, promotion or change of assignment or suggest that a poor performance report will be given because an employee has declined a personal proposition. Also, offering benefits such as promotions, favorable performance evaluations, favorable assigned duties or shifts, recommendations or reclassifications in exchange for sexual favors is forbidden.

    Any employee found to have violated this policy shall be subject to appropriate disciplinary action according to the findings of the complaint investigation. If an investigation reveals that sexual harassment has occurred, the harasser may also be held legally liable for his or her actions under provincial and federal law. Anyone making a false claim of sexual harassment will also be subject to disciplinary action.

    Any employee bringing a sexual harassment complaint or assisting in investigating such a complaint will not be adversely affected in terms and conditions of employment, or discriminated against or discharge because of the compliant. Complaints of such retaliation will be promptly and thoroughly investigated.

    Sexual harassment can occur in any situation, but is especially common in situations where there is a power imbalance between the perpetrator and the victim, due to gender, race, sexual orientation, status or rank differences. Sexual harassment, however, can also occur between peers. Both women and men can be victims of sexual harassment, although it is most common for women to be harassed by men. Sexual harassment also occurs between members of the same sex.

    Sexual harassment differs from healthy sexual attraction because it is unwelcome and unsolicited. Sexual conduct becomes unlawful only when it is unwelcome. The challenged conduct must be unwelcome in the sense that the employee did not solicit or incite it, and in the se

    Action Learning - Effective Listening
    Action learning provides a structured approach to making progress on difficult and sometimes emotive issues. Taking part in an action learning set can help improve skills vital to leading a business forward, namely:Being objective and making decisionsImproving listening and questioningCreating the climate for purposeful discussionAn action learning set normally numbers between 5 and 7, and at the start is facilitated to give the group a good foundation. Each member of the group gets a period of time to explain their issue, and then gets questioned by the rest of the group. Each member of the group can take a turn. A good set has trust between the members, a good set of ground rules that have been adopted, and individuals learn to ask the right questions so that another member of the group can make good progress.They probably learn this from each other.Action research is quite similar. Using similar questioning and listening techniques it may be possible to make progress on an issue that has been difficult to resolve. Again the key is asking the right question, and exposing yourself to an answer that may be uncomfortable.Within action learning having the right sort of climate is important. Trust is key to this. For instance if you were having a meeting and the following signals were given, how would you feel?1.‘I’m judging you’2.‘I’m in charge’3.‘I can manipulate you’4.‘I don’t give a damn about you’5.‘I’m sup
    sment: Sexual gestures, e.g., licking lips or teeth, holding or eating food provocatively, and lewd gestures such as hand or sign language to denote sexual activity; sexual looks such as leering and ogling with suggestive overtones; sexual innuendoes; cornering, impeding or blocking movement, or any physical interference with normal work or movement; touching that is inappropriate in the workplace such as patting, pinching, stroking, or brushing up against the body, mauling, attempted or actual kissing or fondling; assault, coerced sexual intercourse, attempted rape or rape.

    3. Visual harassment: Showing and distributing derogatory or pornographic posters, cartoons, drawings, books or magazines.

    4. Sexual favors: Persistent pressure for dates, unwanted sexual advances that condition an employment benefit upon an exchange of sexual favors.

    It is not permissible to suggest, threaten or imply that failure to accept a request for a date or sexual intimacy will affect an employee’s job prospects. For example, it is forbidden either to imply or actually withhold support for an appointment, promotion or change of assignment or suggest that a poor performance report will be given because an employee has declined a personal proposition. Also, offering benefits such as promotions, favorable performance evaluations, favorable assigned duties or shifts, recommendations or reclassifications in exchange for sexual favors is forbidden.

    Any employee found to have violated this policy shall be subject to appropriate disciplinary action according to the findings of the complaint investigation. If an investigation reveals that sexual harassment has occurred, the harasser may also be held legally liable for his or her actions under provincial and federal law. Anyone making a false claim of sexual harassment will also be subject to disciplinary action.

    Any employee bringing a sexual harassment complaint or assisting in investigating such a complaint will not be adversely affected in terms and conditions of employment, or discriminated against or discharge because of the compliant. Complaints of such retaliation will be promptly and thoroughly investigated.

    Sexual harassment can occur in any situation, but is especially common in situations where there is a power imbalance between the perpetrator and the victim, due to gender, race, sexual orientation, status or rank differences. Sexual harassment, however, can also occur between peers. Both women and men can be victims of sexual harassment, although it is most common for women to be harassed by men. Sexual harassment also occurs between members of the same sex.

    Sexual harassment differs from healthy sexual attraction because it is unwelcome and unsolicited. Sexual conduct becomes unlawful only when it is unwelcome. The challenged conduct must be unwelcome in the sense that the employee did not solicit or incite it, and in the se

    Leadership Lessons From The Poker Table
    Poker, the little game that took hold in the 1800’s, has grown into a global phenomenon. From card rooms to house games, from the World Series of Poker to the Internet, people are smitten with this game and as with most games, poker parallels life. We can, in turn, learn a lot from poker.On the surface, poker is a game of card hands, bluffs and strategic betting. Beneath the surface, however, poker is an intricate dance of risk management, resource management, and psychology. It is a great opportunity to improve your ability to navigate the tricky world of leadership.Know the table and know your hand:You cannot win, if you do not know the rules. Converting your hand to the best possible payoff within these rules is the only way to win. The hierarchy of hands, wild cards, the number of players, betting order, and card exchanges all affect your play and your decision to hold ‘em or fold ‘em. In one hand, for example, a deuce may be worthless. In another hand, a deuce may be a wild card that can provide the crucial piece in making three of a kind. In short, the rules define how you manage your resources.As a leader, you need to practice this same insight in your day-to-day operations that you would at the card table. You must define what defines success and how your resources will allow you to reach your objectives. When you lack the sufficient resources to compete effectively, get out. If you decide to compete, you must constantly assess and re-assess of
    will affect an employee’s job prospects. For example, it is forbidden either to imply or actually withhold support for an appointment, promotion or change of assignment or suggest that a poor performance report will be given because an employee has declined a personal proposition. Also, offering benefits such as promotions, favorable performance evaluations, favorable assigned duties or shifts, recommendations or reclassifications in exchange for sexual favors is forbidden.

    Any employee found to have violated this policy shall be subject to appropriate disciplinary action according to the findings of the complaint investigation. If an investigation reveals that sexual harassment has occurred, the harasser may also be held legally liable for his or her actions under provincial and federal law. Anyone making a false claim of sexual harassment will also be subject to disciplinary action.

    Any employee bringing a sexual harassment complaint or assisting in investigating such a complaint will not be adversely affected in terms and conditions of employment, or discriminated against or discharge because of the compliant. Complaints of such retaliation will be promptly and thoroughly investigated.

    Sexual harassment can occur in any situation, but is especially common in situations where there is a power imbalance between the perpetrator and the victim, due to gender, race, sexual orientation, status or rank differences. Sexual harassment, however, can also occur between peers. Both women and men can be victims of sexual harassment, although it is most common for women to be harassed by men. Sexual harassment also occurs between members of the same sex.

    Sexual harassment differs from healthy sexual attraction because it is unwelcome and unsolicited. Sexual conduct becomes unlawful only when it is unwelcome. The challenged conduct must be unwelcome in the sense that the employee did not solicit or incite it, and in the se

    Business Plan Development
    The need for comprehensive business plan development can never be overstated. Every entrepreneur must develop a business plan, irrespective of the nature of his commercial setup. Whether you set up a new venture, or buy out a running business, purchase a franchise, or simply wish to expand your current business, it is imperative to develop a business plan. Often, timely business plan development saves you from being wiped out by the competition.A well-developed business plan proves very informative. Besides stating the goals and the ways and means to get there, it lists all the production processes and their capacities. A description of your products and services, the size of your business and the scope for expansion tells you exactly where you stand. Even details of the competition are included along with price comparisons to keep you alert. It lays down the standard to be followed for the advertisement of the company’s products and services, and allocates the resources accordingly. Vital information on the ability of company personnel to adopt and implement the plan guidelines solves many HR issues.Business plan development is more than a feasibility study. It is the first document you present before potential investors and bankers. Even suppliers may extend initial or extended credit on the basis of your plan content.The plan serves you till the very end. If you decide to sell your business, the buyers uses it to evaluate your business and to feel confident about thei
    igating such a complaint will not be adversely affected in terms and conditions of employment, or discriminated against or discharge because of the compliant. Complaints of such retaliation will be promptly and thoroughly investigated.

    Sexual harassment can occur in any situation, but is especially common in situations where there is a power imbalance between the perpetrator and the victim, due to gender, race, sexual orientation, status or rank differences. Sexual harassment, however, can also occur between peers. Both women and men can be victims of sexual harassment, although it is most common for women to be harassed by men. Sexual harassment also occurs between members of the same sex.

    Sexual harassment differs from healthy sexual attraction because it is unwelcome and unsolicited. Sexual conduct becomes unlawful only when it is unwelcome. The challenged conduct must be unwelcome in the sense that the employee did not solicit or incite it, and in the sense that the employee regarded the conduct as undesirable or offensive. NOTE: An employee who was previously involved in a mutual consenting intimate relationship with another person maintains his or her entitlement to protection from sexual harassment, but s/he should inform the other party that any further sexual advances are unwelcome.

    Sexual harassment degrades all persons and creates a hostile work environment. It is extremely costly for employers as well as damaging to employees. The effects of sexual harassment on the complainant may include loss of self-confidence and self-esteem, physical symptoms of stress, diminished work productivity, and low morale.

    To fight sexual harassment, remember four tactics: confront, report, document, and support.

    CONFRONT the harasser. Say No Clearly. Inform the harasser that their attentions are unwanted. Make clear you find the behavior offensive. If it persists, write a memo to the harasser asking them to stop; keep a copy.

    REPORT the problem immediately, verbally and/or in writing directly to your supervisor, or to the supervisor of the accused, and to your union steward. Our door is always open and anyone who has been harassed or thinks harassment is occurring, can seek our confidential advice. We will speak with the accused at your request and inform them about illegal conduct and its consequences. We have a zero-tolerance policy for sexual harassment. If the incident is confirmed, the offending employee faces the following possible sanctions: verbal or written reprimand, negative evaluation, denial of promotion, poor recommendations, suspension, demotion, forced resignation, and termination. We will make every effort to create an atmosphere of comfort for recipients of sexual harassment to request assistance in the resolution of complaints, but at the same time we will also protect the rights of the accused until proven guilty.

    Note: A single sexual advance, unless severe, may not constitute harassment unless it is linked to the granting or denial of employment or employment benefits. The unwelcome, intentional touching of a person’s intimate body areas is sufficiently offensive to be considered severe, and even a single incident can be considered as harassment. Asking someone for a date is not considered severe. But a repetitive series of non-severe incidents will be considered harassment if the offender was told to stop. It is important for the victim to communicate that the conduct is unwelcome, particularly when the alleged harasser may have some reason to believe that the advance may be welcomed such as a previous consenting relationship.

    SEXUAL POLLUTION

    There are some acts perceived by the recipient to have a "sexual nature" that are offensive and annoying, but may not be sexual harassment. These offensive behaviors in the workplace pollute the working environment. Therefore, these acts have been labeled sexual pollution. Sexual pollution has the potential of becoming a sexually harassing act. It is an offensive act and should be considered improper. Examples of sexual pollution are: continuous "pet" name calling, such as "baby," "sweetie, "or " honey"; referring to an individual as a "hunk," "fox," or "broad"; referring to men in general as "dogs," "swine," or to women as "bitches," "wenches, " or "chicks"; remarks of a sexual nature, open displays of written and pictorial erotica, or nude photographs or posters (such as a nude magazine centerfold) in the workplace, and continuous gift giving with the intention of getting sexual favors in return.

    A single act of sexual pollution by itself may not constitute sexual harassment. However, continuous acts with the appearance of a sexual nature probably would be. The "reasonable person” standard will be used to determine if it is or not.

    DOCUMENT the harassment. While the incident is still fresh in your mind, writ

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