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  • Write You - The Dog That Didn't Bark

    How To Boost ROI through CRM Tools
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    view of this incident, I realized that nothing can be something when it comes to communication.

    The idea that nothing can be something seems counter-intuitive. But, you may remember the famous Sherlock Holmes observation about the dog that didn't bark (the fi

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    Everyone gets excited by a job offer. It’s the culmination of an industrious job search. At last you’ll be moving on . . . hopefully to something more interesting, challenging and lucrative.A job offer is a vote of confidence in your ability to do a good job. And it says a lot about your skill in developing a rapport and chemistry with your next b
    A few weeks ago, after consultations with others in an association I represent, I made a partnership pitch to another organization with similar interests. If the idea comes to fruition, it will radically change our organization.

    So, you can imagine my impatience when I didn't hear back from the person to whom I'd made the proposal. She had welcomed the idea, but a decision would be made by a council within her organization.

    Given the dynamics of an important decision about the future of their organization, I didn't expect a quick decision. But, I would have liked at least a phone call saying the council had accepted, rejected, or was still considering the idea.

    Then, I had a "Eureka" or maybe I should call it a "Whoops" moment. I realized I hadn't reported back to the people in my organization either. That made me guilty of the same lapse of communication as the lady in the other organization. With that recognition, I made amends by sending out an email and followed up with a report at a meeting.

    In taking an analytical view of this incident, I realized that nothing can be something when it comes to communication.

    The idea that nothing can be something seems counter-intuitive. But, you may remember the famous Sherlock Holmes observation about the dog that didn't bark (the fi

    Impressing Your Customers Is Easy With 3 Guaranteed Tactics
    Customer satisfaction isn't one single act, but a group of actions that work together to make their experience a pleasant and satisfying experience. You've probably eaten at a restaurant where the food was wonderful, but the service slow and unprofessional. Somebody was doing a good job, but your overall experience wasn't up to par. There are three areas of
    nce when I didn't hear back from the person to whom I'd made the proposal. She had welcomed the idea, but a decision would be made by a council within her organization.

    Given the dynamics of an important decision about the future of their organization, I didn't expect a quick decision. But, I would have liked at least a phone call saying the council had accepted, rejected, or was still considering the idea.

    Then, I had a "Eureka" or maybe I should call it a "Whoops" moment. I realized I hadn't reported back to the people in my organization either. That made me guilty of the same lapse of communication as the lady in the other organization. With that recognition, I made amends by sending out an email and followed up with a report at a meeting.

    In taking an analytical view of this incident, I realized that nothing can be something when it comes to communication.

    The idea that nothing can be something seems counter-intuitive. But, you may remember the famous Sherlock Holmes observation about the dog that didn't bark (the fi

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    't expect a quick decision. But, I would have liked at least a phone call saying the council had accepted, rejected, or was still considering the idea.

    Then, I had a "Eureka" or maybe I should call it a "Whoops" moment. I realized I hadn't reported back to the people in my organization either. That made me guilty of the same lapse of communication as the lady in the other organization. With that recognition, I made amends by sending out an email and followed up with a report at a meeting.

    In taking an analytical view of this incident, I realized that nothing can be something when it comes to communication.

    The idea that nothing can be something seems counter-intuitive. But, you may remember the famous Sherlock Holmes observation about the dog that didn't bark (the fi

    Using Buttons and Badges to Increase Customer Service and Business at a Restaurant
    The food service industry is usually a fast paced and often precarious one. Advertising is critical in a restaurant and there are many ways to use a button maker machine in this industry. When the advertising budget is tight, a button-making machine will expand those precious dollars. Buttons can be used for a myriad of purposes such as advertising specials
    e people in my organization either. That made me guilty of the same lapse of communication as the lady in the other organization. With that recognition, I made amends by sending out an email and followed up with a report at a meeting.

    In taking an analytical view of this incident, I realized that nothing can be something when it comes to communication.

    The idea that nothing can be something seems counter-intuitive. But, you may remember the famous Sherlock Holmes observation about the dog that didn't bark (the fi

    Counseling
    Fred, the new manager, was working with Grant, an employee who wasn't getting his work done. Fred had delegated work to Grant, and Grant hadn't made progress on the project for almost 4 months . . . long past the due date.For the most part, Fred had done well with the first two steps of delegation and checking. He just wasn't acting
    view of this incident, I realized that nothing can be something when it comes to communication.

    The idea that nothing can be something seems counter-intuitive. But, you may remember the famous Sherlock Holmes observation about the dog that didn't bark (the fictitious detective solved a baffling case by noting what did not happen, rather than what did happen).

    You can probably come up with several ideas about the importance of communicating, too, even though nothing has changed. That's especially true if you're the one who didn't hear from someone else.

    First, you may have made plans that assume either a change or a continuation of the status quo. Perhaps you're holding off on holiday plans until the issue is resolved one way or the other.

    Second, at least you know an anticipated decision or event hasn't yet occurred, and that you didn't miss something (for example, as I write this I'm waiting for a client to confirm some information and it would be nice to know that I haven't missed a callback or an emailed reply).

    Third, if you've received an update telling you nothing has happened, you don't need to contact that person and ask if there have been any developments. Similarly, you can advise the people who look to you for information.

    One other note: This might be a var

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