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    Are Your Policies Driving Your Customers Crazy?
    Are you inadvertently driving your customers crazy with your company policies? Not sure?Well, imagine that a customer who's been with your company for a while with no complaints finally has a reason to contact customer service because of what appears to be a billing error. She assumes the error will be corrected quickly and she'll go on her way.Instead, your customer service rep recites a convoluted procedure she'll need to go through to rectify the issue, much to the customer's astonishment. The representative explains by saying, "I'm sorry, but that's our policy and we have to follow it."That procedure might be driven by an arcane control issue in your company -- or perhaps by a legitimate business requirement. But the customer doesn't understand the rationale behind it. In this imaginary scenario, she tries to offer suggestions, but is rebuffed by the equally frustrated employee who seems unreceptive to her proposals.The customer thinks, "Why aren't they open to my ideas? Don't they believe my opinions have value? My complaint is valid, my suggestions are good, and if they don't want to listen to them, I'll take my business elsewhere!"Finally, at her wit's end, the customer asks to speak to a supervisor. The representative resists the request and even argues against it. When the customer threatens to end her relationshi
    he answers to these questions even before you make your first contact to set up the interview.

    Now it is time to set up the interview. Hopefully when you were contacting the companies to ask questions about the positions available and about the company itself, you were friendly and built rapport with everyone you talked to (for more on rapport, please read my articles on building rapport). As you are setting up the interview it is a great idea to befriend some workers in the company to get the “inside scoop” on the job, the company and the person(s) interviewing you. These will be good contact to have to prep you for the interview, especially because today interviews are becoming more and more complex. It is best to find out the appropriate way to apply for the job, not all of us are fortunate enough to be drinking a cup of Joe in a run down cafe next to a successful movie producer like in the movie “Sullivan’s Travels.” If dad owns the company, you can promise to wash his car and mow the lawn, but chances are good that someone in human resources or the hiring manager will give you their companies’ process of landing that dream job.

    I believe in The Top Down Theo

    Earning Extra Income
    Extra income is something that we all need and want but are we willing to work a second job or earn extra income in other ways? Most people like the idea but after working a full time job would find it hard to work evenings as well.More often than not extra income is something that comes in the form of a windfall and is used to pay off outstanding debts or to buy those extra additions to your home you have been longing to buy.With the cost of living increasing everyday you may however find that you have no choice other than to find some form of extra income to keep a roof over your head or to simply get by each day with out spiraling into debt.If you are looking for extra income the best place to start is the internet which will provide you with ideas and tips on how to earn extra income. There are many successful ways to do this including network marketing, affiliate marketing, advertising, writing and many other ways.Of course this will depend on what your skills are and the time you have free to dedicate to the extra work load you will be taking on.People today find it hard to survive on one income and should that income dry up then it is time to start looking for something new to fall back on. Even if you do not lose an income, having extra income will mean you will be far better off and will be less likely to resort
    Maybe you have decided that you deserve more money than you are currently being paid or maybe you have decided that not having a job and not being paid anything must come to an end. You may be looking for a new position in the company you are in or you may be looking to jump companies and possibly even industries all together. Whatever you situation is, you must face the inevitable…The Job Interview.

    Why so many people have given this process a negative connotation, is because they do not know the proper steps to take to interview like a champion. Being a champion interviewer like any other skill takes practice. When you were a kid and first learned how to ride a bike, chances are you fell off a few times before you were burning rubber on your first two wheeler. The same goes for interviewing like a champion, your first interview ever may have a few flaws, but after going on a couple of interviews and reading the remainder of this article, you will be an interviewing powerhouse.

    First you must establish what kind of job you want. In order to do this I like to say, what do you love to do? If money was not an object, what would you do for a living? Maybe you would help out in a hospital, teach children, or maybe you enjoy the roller coaster ride of a salesperson, manager or work in human resources. What ever it is that you enjoy, you can increase your chances of being happy on the job is you are working in a job that you enjoy. In addition to the kind of job, you must enjoy the atmosphere of your working environment and industry.

    So you know what you like, now are you really able to perform this type of job? If you are five foot two and weigh 250 pounds, you probably shouldn’t expect a job in the NBA. Finding what you love and what you are qualified for really takes some soul searching and should not be rushed. Take a look at what you do in your free time, are you doing something you love? If money wasn’t an object what would you be doing? Is it possible to take these two and find a job in this area? If you enjoy traveling, would a job in travel interest you? If you enjoy building things, would a job in construction interest you? Once you have figured out what you enjoy, it is time decide what job you believe you qualify for that is in your area of interest.

    It is best to choose at least three different companies in this industry that suit your needs. You don’t have to necessarily choose an industry if it is just the position that you enjoy, but why not obtain a position in an industry that you really enjoy. Working in an industry that you enjoy as well as having the position that you enjoy will add to your day to day happiness on the job. If you believe you have found the company and are working in it already, you have one foot in the door and are a step ahead of those coming in from the outside. Do not get to comfortable though, because the prize always goes to the person who wants it the most…this is true for everything in life, not just interviewing.

    You have picked the industry and narrowed your choices down to your top three companies in that industry. Hopefully you have done this by looking at many things such as the size of the company, the location of the company (how long is the commute from home), the companies reputation in the industry and many other things that you can imagine you would need to look at in working for this company.

    Next you must look at the position available in that company. Is the position available (if it is not today, it does not mean that you can’t earn that position, it just may take some real champion interviewing), what are the requirements for that position, who would you be reporting to, what is the working environment like and of course how much can you make at this position. These are just some of the many things you will want to consider when deciding on a job.

    You have narrowed down you choices and have your top 3 companies in mind that are aligned with your values and are ready for the interview…or are you? Sure if you believe you are, but like the master craftsman - measure twice…cut once. Why have you picked these three companies to work for? List as many reasons as you can possibly list for each company on paper…yes on paper. This will allow you to go back to this list before your interview to study so you can have an answer when asked the question “Why do you want to work here?”

    Get ready because the follow up question to the preceding question is “Why should we choose you for this position? What do you have to offer to us that someone else doesn’t?” Am I suggesting that you have answers to these questions already scripted out before the interview…yes! In fact, you should know the answers to these questions even before you make your first contact to set up the interview.

    Now it is time to set up the interview. Hopefully when you were contacting the companies to ask questions about the positions available and about the company itself, you were friendly and built rapport with everyone you talked to (for more on rapport, please read my articles on building rapport). As you are setting up the interview it is a great idea to befriend some workers in the company to get the “inside scoop” on the job, the company and the person(s) interviewing you. These will be good contact to have to prep you for the interview, especially because today interviews are becoming more and more complex. It is best to find out the appropriate way to apply for the job, not all of us are fortunate enough to be drinking a cup of Joe in a run down cafe next to a successful movie producer like in the movie “Sullivan’s Travels.” If dad owns the company, you can promise to wash his car and mow the lawn, but chances are good that someone in human resources or the hiring manager will give you their companies’ process of landing that dream job.

    I believe in The Top Down Theor

    Getting a Federal EIN for Your Start-Up Business - One Little Form - So Many Questions
    One of the first questions start up businesses have is…"How do I get an EIN?"Before we look at the how to get this magic number, you need to make sure you really need one.If you have a sole proprietorship, with no employees, you do not need an EIN. The Federal Employer Identification Number, or EIN, is an IRS reference number for your business. As a sole proprietorship, your Social Security Number is the only number you need. You do not need an EIN until you hire your first employee.Remember, your states and cities have their own requirements for business licenses, so you need to check with your state and city agencies to determine whether you need a business license in your area. The requirements in each state vary widely, from paying a small fee, to requiring testing, insurance and bonding, depending on the type of your business, entity, or your level of activity.If you have a partnership, corporation, LLC, or plan on hiring employees, you need to apply for a Federal EIN. For business entities other than sole proprietorships, your Federal EIN acts like a Social Security number for your business entity. Banks require a Federal EIN to open a bank account, and your vendors may require you to give them this number for Form 1099 reference purposes.Your business entity only needs one EIN. Your company may operate m
    ld help out in a hospital, teach children, or maybe you enjoy the roller coaster ride of a salesperson, manager or work in human resources. What ever it is that you enjoy, you can increase your chances of being happy on the job is you are working in a job that you enjoy. In addition to the kind of job, you must enjoy the atmosphere of your working environment and industry.

    So you know what you like, now are you really able to perform this type of job? If you are five foot two and weigh 250 pounds, you probably shouldn’t expect a job in the NBA. Finding what you love and what you are qualified for really takes some soul searching and should not be rushed. Take a look at what you do in your free time, are you doing something you love? If money wasn’t an object what would you be doing? Is it possible to take these two and find a job in this area? If you enjoy traveling, would a job in travel interest you? If you enjoy building things, would a job in construction interest you? Once you have figured out what you enjoy, it is time decide what job you believe you qualify for that is in your area of interest.

    It is best to choose at least three different companies in this industry that suit your needs. You don’t have to necessarily choose an industry if it is just the position that you enjoy, but why not obtain a position in an industry that you really enjoy. Working in an industry that you enjoy as well as having the position that you enjoy will add to your day to day happiness on the job. If you believe you have found the company and are working in it already, you have one foot in the door and are a step ahead of those coming in from the outside. Do not get to comfortable though, because the prize always goes to the person who wants it the most…this is true for everything in life, not just interviewing.

    You have picked the industry and narrowed your choices down to your top three companies in that industry. Hopefully you have done this by looking at many things such as the size of the company, the location of the company (how long is the commute from home), the companies reputation in the industry and many other things that you can imagine you would need to look at in working for this company.

    Next you must look at the position available in that company. Is the position available (if it is not today, it does not mean that you can’t earn that position, it just may take some real champion interviewing), what are the requirements for that position, who would you be reporting to, what is the working environment like and of course how much can you make at this position. These are just some of the many things you will want to consider when deciding on a job.

    You have narrowed down you choices and have your top 3 companies in mind that are aligned with your values and are ready for the interview…or are you? Sure if you believe you are, but like the master craftsman - measure twice…cut once. Why have you picked these three companies to work for? List as many reasons as you can possibly list for each company on paper…yes on paper. This will allow you to go back to this list before your interview to study so you can have an answer when asked the question “Why do you want to work here?”

    Get ready because the follow up question to the preceding question is “Why should we choose you for this position? What do you have to offer to us that someone else doesn’t?” Am I suggesting that you have answers to these questions already scripted out before the interview…yes! In fact, you should know the answers to these questions even before you make your first contact to set up the interview.

    Now it is time to set up the interview. Hopefully when you were contacting the companies to ask questions about the positions available and about the company itself, you were friendly and built rapport with everyone you talked to (for more on rapport, please read my articles on building rapport). As you are setting up the interview it is a great idea to befriend some workers in the company to get the “inside scoop” on the job, the company and the person(s) interviewing you. These will be good contact to have to prep you for the interview, especially because today interviews are becoming more and more complex. It is best to find out the appropriate way to apply for the job, not all of us are fortunate enough to be drinking a cup of Joe in a run down cafe next to a successful movie producer like in the movie “Sullivan’s Travels.” If dad owns the company, you can promise to wash his car and mow the lawn, but chances are good that someone in human resources or the hiring manager will give you their companies’ process of landing that dream job.

    I believe in The Top Down Theo

    Covert Surveillance - Shoplifiting Prevention
    Call them what you will: Loss Prevention, Assets Protection, Security, or Store Detectives. The larger your store, the more you need to protect your assets from shoplifting. Shoplifting costs businesses millions of dollars every year. Protection is important, but if your customers feel like they're being watched, they'll feel uncomfortable and shop elsewhere. While a visual deterrent will make dishonest shoppers think twice about stealing, if you're interested in catching thieves, your surveillance will need to be covert. While a great camera system and trained observers can be an excellent way to detect shoplifting, the expense of such a surveillance camera system can be cost prohibitive. So what is a business owner to do? You can have covert surveillance without an expensive camera system by hiring a store detective.To be effective, a store detective must blend in with your customers. The first step is to match the dress of your typical customers. It could be casual or formal, or somewhere in between. Another technique to blend in is to actually shop. Looking at and carrying merchandise is important. However, shoplifters know what to look for. Store detectives often carry underwear or socks and small electronic merchandise. So store detectives should avoid carrying these types of merchandise. The most reliable way to spot a shoplifte
    n this industry that suit your needs. You don’t have to necessarily choose an industry if it is just the position that you enjoy, but why not obtain a position in an industry that you really enjoy. Working in an industry that you enjoy as well as having the position that you enjoy will add to your day to day happiness on the job. If you believe you have found the company and are working in it already, you have one foot in the door and are a step ahead of those coming in from the outside. Do not get to comfortable though, because the prize always goes to the person who wants it the most…this is true for everything in life, not just interviewing.

    You have picked the industry and narrowed your choices down to your top three companies in that industry. Hopefully you have done this by looking at many things such as the size of the company, the location of the company (how long is the commute from home), the companies reputation in the industry and many other things that you can imagine you would need to look at in working for this company.

    Next you must look at the position available in that company. Is the position available (if it is not today, it does not mean that you can’t earn that position, it just may take some real champion interviewing), what are the requirements for that position, who would you be reporting to, what is the working environment like and of course how much can you make at this position. These are just some of the many things you will want to consider when deciding on a job.

    You have narrowed down you choices and have your top 3 companies in mind that are aligned with your values and are ready for the interview…or are you? Sure if you believe you are, but like the master craftsman - measure twice…cut once. Why have you picked these three companies to work for? List as many reasons as you can possibly list for each company on paper…yes on paper. This will allow you to go back to this list before your interview to study so you can have an answer when asked the question “Why do you want to work here?”

    Get ready because the follow up question to the preceding question is “Why should we choose you for this position? What do you have to offer to us that someone else doesn’t?” Am I suggesting that you have answers to these questions already scripted out before the interview…yes! In fact, you should know the answers to these questions even before you make your first contact to set up the interview.

    Now it is time to set up the interview. Hopefully when you were contacting the companies to ask questions about the positions available and about the company itself, you were friendly and built rapport with everyone you talked to (for more on rapport, please read my articles on building rapport). As you are setting up the interview it is a great idea to befriend some workers in the company to get the “inside scoop” on the job, the company and the person(s) interviewing you. These will be good contact to have to prep you for the interview, especially because today interviews are becoming more and more complex. It is best to find out the appropriate way to apply for the job, not all of us are fortunate enough to be drinking a cup of Joe in a run down cafe next to a successful movie producer like in the movie “Sullivan’s Travels.” If dad owns the company, you can promise to wash his car and mow the lawn, but chances are good that someone in human resources or the hiring manager will give you their companies’ process of landing that dream job.

    I believe in The Top Down Theo

    The 'Nuts & Bolts' of understanding Merchant Account Rates on your Payment Processing Provider's
    WHAT ARE MERCHANT ACCOUNTS?There are four most common Merchant Accounts:• Visa Merchant Account • MasterCard Merchant Account • American Express Merchant Account • Interac (Debit Cards/Bank Debit Cards) Merchant AccountWhen you are setting-up your Payment Process System you will apply for Merchants Accounts on each Card that you would like to be able to allow your Customers/Clients to be able to pay by (if they so desire to do so).You do not have to have Merchant Accounts on all Cards. You can pick and choose which Cards you wish your Payment Processing System to process. You can usually always add additional cards as time goes on.Most Merchants will initially get set-up with, at least, a Debit Merchant Account and usually Visa & MasterCard Merchant Accounts.Once you have been approved for each Card you will be given an individual Merchant number for each Merchant Account that is programmed on your Payment Processing System.WHAT ARE THE FEES ASSOCIATED WITH ACCEPTING DEBIT & CREDIT CARDS?What you have to take into consideration is that all Payment Processing Companies structure their Monthly fees in different ways. It is not a good idea to compare Debit costs to Debit costs, Credit Card costs to Credit Card costs, or POS Terminal costs to POS Terminal Costs.The best way to
    t you can’t earn that position, it just may take some real champion interviewing), what are the requirements for that position, who would you be reporting to, what is the working environment like and of course how much can you make at this position. These are just some of the many things you will want to consider when deciding on a job.

    You have narrowed down you choices and have your top 3 companies in mind that are aligned with your values and are ready for the interview…or are you? Sure if you believe you are, but like the master craftsman - measure twice…cut once. Why have you picked these three companies to work for? List as many reasons as you can possibly list for each company on paper…yes on paper. This will allow you to go back to this list before your interview to study so you can have an answer when asked the question “Why do you want to work here?”

    Get ready because the follow up question to the preceding question is “Why should we choose you for this position? What do you have to offer to us that someone else doesn’t?” Am I suggesting that you have answers to these questions already scripted out before the interview…yes! In fact, you should know the answers to these questions even before you make your first contact to set up the interview.

    Now it is time to set up the interview. Hopefully when you were contacting the companies to ask questions about the positions available and about the company itself, you were friendly and built rapport with everyone you talked to (for more on rapport, please read my articles on building rapport). As you are setting up the interview it is a great idea to befriend some workers in the company to get the “inside scoop” on the job, the company and the person(s) interviewing you. These will be good contact to have to prep you for the interview, especially because today interviews are becoming more and more complex. It is best to find out the appropriate way to apply for the job, not all of us are fortunate enough to be drinking a cup of Joe in a run down cafe next to a successful movie producer like in the movie “Sullivan’s Travels.” If dad owns the company, you can promise to wash his car and mow the lawn, but chances are good that someone in human resources or the hiring manager will give you their companies’ process of landing that dream job.

    I believe in The Top Down Theo

    10 Ways that Giving Helps You With Marketing in the Web 2.0 Age, Free
    You really want to understand Web Marketing 2.0, without buying hundreds of guides? Learn how to make connections online. The easiest and fastest way to make that connection as a noted authority is to learn the art of giving.Most Web 2.0 sites that will help you market your site will Only work if you make a conscious effort to share your resources. Think of it as traditional networking amplified and assisted by web tools. Realize, though, that the technical details of how to maximize social bookmarking, blogging, RSS, collaborative tools and widgets are all useless without the new underlying first rule of the Web."What's the new rule, Tinu?"Well, in order to receive, you'll have to start out by giving. The trick is to go beyond the golden rule of doing unto others as you'd have them do unto you, into an even higher rule of doing to others as they want to be done unto.And if you can figure out how to anticipate needs, you've got a bigger head-start than any me-centric marketer, no matter how far ahead they may be in experience.Let's look at 10 of the free ways you can use Give Marketing to enhance your entire marketing strategy.Give Marketing Tip #1- Giving Sincere and Useful Comments on Blogs.Don't make the mistake of leaving a message just so you can leave your link. Build relationships.Give Marketin
    he answers to these questions even before you make your first contact to set up the interview.

    Now it is time to set up the interview. Hopefully when you were contacting the companies to ask questions about the positions available and about the company itself, you were friendly and built rapport with everyone you talked to (for more on rapport, please read my articles on building rapport). As you are setting up the interview it is a great idea to befriend some workers in the company to get the “inside scoop” on the job, the company and the person(s) interviewing you. These will be good contact to have to prep you for the interview, especially because today interviews are becoming more and more complex. It is best to find out the appropriate way to apply for the job, not all of us are fortunate enough to be drinking a cup of Joe in a run down cafe next to a successful movie producer like in the movie “Sullivan’s Travels.” If dad owns the company, you can promise to wash his car and mow the lawn, but chances are good that someone in human resources or the hiring manager will give you their companies’ process of landing that dream job.

    I believe in The Top Down Theory, where you go right to the top of the company and they refer you to the person responsible for the hiring decision. How does a referral from Bill Gates sound to you, that is if you can get a hold of the person at the top. If not a simple phone call, personal letter, fax or e-mail should do. When setting up the interview do not sell them on hiring you on the phone, your main concern should be booking the interview, who knows who or what is on the other end of the phone. The in person interview is where the true champion thrives past the unprepared person.

    You have the interview booked, now what? What are you strengths and weaknesses, define them, yes on paper, and ask others who know you to define them for you as well. This will really give you an opportunity see if you see yourself the way that others see you. Get to know what kind of questions will be asked in the interview and role play with people, remember sloppy practice equals sloppy play and outstanding practice equals outstanding play. What questions would you ask someone hiring for the positions. Know the questions, know and believe your answers because you can see trepidation when someone does not believe in what they are saying.

    Interview day, this is where the champion shines. I will not get into appearance in this article (if you would like to know more about appearance, check out my article Dress For Success), but needless to say you should look the part of a successful employee in the position you are interviewing for whatever the attire calls for wear it, and groom yourself accordingly. Review you notes about the company, yourself and why you are their best choice. Visualize the interview and imagine any questions that may be asked of you and have answers for them.

    Unless you are applying for a job as a mafia hit man, I would suggest smiling at everyone. Nothing is more becoming than someone who brightens a room with a beautiful smile. Not only is it contagious, but people will want to be around you because you must be smiling about something good about yourself. This may even have the interviewer wondering what is so great about you that you are smiling and you may even be offered the job. In addition to your smile, please be friendly to everyone, yes everyone. You never know who is who in the office. The CEO may have just decided to take a seat for a moment in the lobby, wouldn’t that be great if you were smiling and acting friendly.

    Here comes the interviewer. With a friendly warm smile shake hands and let them lead you to where the interview will take place. Please shake hands like you want the job, the dead fish handshake really is a turn off (for more on handshakes, check out my article (Who You Are Is Speaking So Loud That I Can’t Hear What You Are Saying). The person giving the interview will probably take the lead and let you know that the interview will probably look something like this (This is how the most common interview is structured, for more on unique interviews check out my article Now That’s An Interview). First they will ask you questions about yourself, they will tell you about the company and position, and then ask why you are a fit.

    You will master that question because of all your outstanding practice. Finally they will ask if you have any questions. You should have at least one if not several. The one you should have is if you can have the job. This will show confidence and that you mean business, if you are this powerful in the interview, the interviewer will think that you will be just as powerful in the job. Confidence is the most important thing to have on an interview, if you are not confident about yourself, why should the person conducting the interview be confident about you? (For more on confidence, check out my article Confidence…Fake It Till You Make It.)

    In regards to questions, you should also ask them to clear up anything that you did not understand when they were giving you information about the company and position. You should also ask anything else that you want to know about anything. It is said that the quality of your performance is judged by the quality of your questions. Outstanding questions get outstanding answers…and people who ask outstanding questions, must be outstanding…wouldn’t you agree?

    If you are not offered the job on the spot, kindly thank the interviewer for their time and when you get home, send a thank you letter or e-mail for their time. This shows that you respect them and their time. What if they had to decide to hire you or someone else and you were both even for the job, but the other person didn’t send a thank you card, who do you think they would hire?

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