Tags |
|
|
Links |
|
|
Write You - Is Your Team Suffering from FWTS?
There a couple of school of thoughts when it comes to performing an effective cardio workout in regard to burning body fat. On one side, it is recommended to perform a cardio workout at a low intensity for a long period of time. The thought process is that you need to train at a moderate intensity to get your heart rate to the target zone to burn body fat. It has been argued that if you get your heart rate too high, you will begin to burn carbohydrates instead of body fat. Others argue that you will burn many more calories in your cardio workout if you exercise at a h
Networking is a popular buzzword these days. Every blogger seems to be talking about Networking, Buzz Marketing and Word of Mouth Marketing. However, not many of them seem to be presenting specific strategies for making the most of local networking groups. This is why I decided to write this article.There are a variety of organizations that run networking groups across the country. The largest group is probably BNI, which offers members the chance to attend weekly meetings and develop new professional relationships to help them grow their business. some chambers of commerce are
These folks might be suffering from FLAT WORLD THINKING SYNDROME! (FWTS)
"Flat World Thinking Syndrome" is the number one issue standing between predictable performance and breakthrough performance. Allow me to illustrate...
For hundreds of years (and perhaps thousands for that matter) mankind believed the earth was flat. Their perspective on the universe held the planets and the sun revolving around the earth. Sailors were afraid to lose sight of land on sea going journeys because they knew if they went too far, they'd fall off the edge.
The fear of falling off the edge of the earth really put the dampers on exploration. The fear was the result of "FWTS." Then comes along Galileo Galilei (1564-1642), who in 1612 confirms the Copernican theory using his newly designed telescope, that the earth is indeed round and the sun is actually the center of the universe.
Was Galileo's discovery readily accepted by the thinkers of his day? NOT AT ALL! In fact, he was given the choice at the Inquisition of 1632 to recant his theoryor die. He decided dying sounded like a tough option so lived until his death as an old man under house arrest.
Moral of the story: Flat World thinkers are not necessarily interested in new perspectives. They're interested in the comfort zone and being RIGHT! As a result, they stay stuck.
"Flat World Thinking Syndrome" shows up in our business lives.
The Business Flat World Perspective: There are hundreds of illustrations we can pull from the business world. Perspectives and strategies that worked in 1982 are outdated today. For example:
1. The Customer Is Always Right! (FWTS Model): Let's face it; the customer is NOT always right. Yet for years, we tell our people the customer is always right! What's the danger in this message? Your credibility! If I'm the new hire on your team, it doesn't take long for me to figure out what you're saying and what I'm experiencing are two different things. My B.S. meter goes up and your credibility goes down. Credibility goes down and then trus
Article submission is one the most strategically important parts of the article writing and marketing process, yet it is probably the most neglected.I've identified five key areas of the article submission process that you need to pay attention to each you submit an article. Let's take a closer look at each of these five key areas.5 Key Areas of the Article Submission ProcessKey area number one - Your keywords, no pun intended. Your keywords are the words, specific to your niche, that people are typing into the search engines when
The fear of falling off the edge of the earth really put the dampers on exploration. The fear was the result of "FWTS." Then comes along Galileo Galilei (1564-1642), who in 1612 confirms the Copernican theory using his newly designed telescope, that the earth is indeed round and the sun is actually the center of the universe.
Was Galileo's discovery readily accepted by the thinkers of his day? NOT AT ALL! In fact, he was given the choice at the Inquisition of 1632 to recant his theoryor die. He decided dying sounded like a tough option so lived until his death as an old man under house arrest.
Moral of the story: Flat World thinkers are not necessarily interested in new perspectives. They're interested in the comfort zone and being RIGHT! As a result, they stay stuck.
"Flat World Thinking Syndrome" shows up in our business lives.
The Business Flat World Perspective: There are hundreds of illustrations we can pull from the business world. Perspectives and strategies that worked in 1982 are outdated today. For example:
1. The Customer Is Always Right! (FWTS Model): Let's face it; the customer is NOT always right. Yet for years, we tell our people the customer is always right! What's the danger in this message? Your credibility! If I'm the new hire on your team, it doesn't take long for me to figure out what you're saying and what I'm experiencing are two different things. My B.S. meter goes up and your credibility goes down. Credibility goes down and then tru
Growing waistlines equal growing healthcare costs. At least that’s how it seems regarding health and health insurance. A famous documentary has already shown the short-term impact of too many super-sized meals. But did you know that there’s another price you’re paying now — in health insurance dollars — for our nation’s weight problem?Health insurance rates have been rising, with double-digit increases in each of the past three years. Most analysts blame these rising costs on an increased use of medical services. Are we just a nation of hypochondriacs? Why are we visiting doctor
Was Galileo's discovery readily accepted by the thinkers of his day? NOT AT ALL! In fact, he was given the choice at the Inquisition of 1632 to recant his theoryor die. He decided dying sounded like a tough option so lived until his death as an old man under house arrest.
Moral of the story: Flat World thinkers are not necessarily interested in new perspectives. They're interested in the comfort zone and being RIGHT! As a result, they stay stuck.
"Flat World Thinking Syndrome" shows up in our business lives.
The Business Flat World Perspective: There are hundreds of illustrations we can pull from the business world. Perspectives and strategies that worked in 1982 are outdated today. For example:
1. The Customer Is Always Right! (FWTS Model): Let's face it; the customer is NOT always right. Yet for years, we tell our people the customer is always right! What's the danger in this message? Your credibility! If I'm the new hire on your team, it doesn't take long for me to figure out what you're saying and what I'm experiencing are two different things. My B.S. meter goes up and your credibility goes down. Credibility goes down and then tru
Have you ever felt like the distances from your loved ones and cherished connections are just too big? You then stop communicating as much, and soon your relationships are no longer what they used to be. In this day and age it needn’t turn out this way. The Internet is a medium that can be used for love and friendship as well as business and information. It’s not expensive to set up email and websites which gives one the means to write letters that are received instantly, send photographs digitally, and now with web cams you can even see the person live in front of you when having a co
"Flat World Thinking Syndrome" shows up in our business lives.
The Business Flat World Perspective: There are hundreds of illustrations we can pull from the business world. Perspectives and strategies that worked in 1982 are outdated today. For example:
1. The Customer Is Always Right! (FWTS Model): Let's face it; the customer is NOT always right. Yet for years, we tell our people the customer is always right! What's the danger in this message? Your credibility! If I'm the new hire on your team, it doesn't take long for me to figure out what you're saying and what I'm experiencing are two different things. My B.S. meter goes up and your credibility goes down. Credibility goes down and then tru
Aviation maintenance is a highly specialized field of work and requires a high degree of understanding, skills, and professionalism. In the last few years, the aviation industry has witnessed a decline in the number of people venturing into the field of aviation maintenance. Apart from this, the high levels of security risk in the aviation industry, especially after the events of September 11, 2001, have boosted concerns regarding the maintenance and day-to-day wear and tear of airplanes.In order to boost this dwindling profession, the Professional Aviation Maintenance Associati
I recently reviewed a company's new employee orientation process. One of the first items out of the trainer's mouth was: "The customer is always right!" You could feel the eyeballs roll and resistance increase by the audience members. That's the FWTS method.
New approach: I believe the solution is to talk straight with the new hire and all employees. Tell them the customer isn't always right. Tell them the truth. Then coach the team on the "game" we play: to have every customer hang up the phone or walk out the door saying, "I Got WOWed!".
With the "I Got WOWed!" goal in mind, you'd coach me on the skills I need to win. You'll help me see what a "good business decision" is built upon; you'll help me gain confidence in dealing with the three to five most common customer upsets. Then you'll support me in figuring out how to help customers leave the experience saying: "WOW!".
Which leads me to...
2. Training Employees: I've heard it said, "Why spend money on training employees? They'll just leave." That's a Flat world, narrow perspective on the topic.
My thought is: You might train them and they might leave; but what if you don't train them and they STAY? Which is worse?
In fact, you can build a solid "Return on Investment" case for effectively training new hires. Here are but a few examples:
- With effective training, you set people up to win sooner in their job-and people like to win!
- Give employees life skills and they'll hang around longer if they believe they're gaining skills they can use down the road.
- You send a message that you're willing to invest in your human capital!
- Customers
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.writeyou.net/article/288801/writeyou-Is-Your-Team-Suffering-from-FWTS.html">Is Your Team Suffering from FWTS?</a>
BB link (for phorums):
[url=http://www.writeyou.net/article/288801/writeyou-Is-Your-Team-Suffering-from-FWTS.html]Is Your Team Suffering from FWTS?[/url]
Related Articles:
Restaurant Equipment Tips: Energy Conservation Equals Higher Profits
Make Public Relations Work for Your Business
Article Submitters are Incredible
Bookmark it:
|