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  • Write You - Quiz: Where is Your Marketing Message?

    The Simple Things You Take For Granted Are Costing You a Fortune
    Back when I was a college student, I invited my Grandparents over for dinner to see my first apartment. I made a gourmet dinner of Spaghetti and Salad using every mismatched pot I owned. I set a beautiful table with my hand-me-down silverware, poofed up my hair (it was the early 90's after all) and waited for them to arrive.After a lovely dinner, the show began. In what was truly just a few minutes, Grandma had cleared the table, packed the leftovers, washed all the dishes (including the pots and pans) and had desert on the table. At the time I just sat there with my mouth open, dumbfounded at how fast she'd handled everything.Looking back I realized that all her years of making dinner and doing dishes had caused her to develop a system. A process for handling the dishes and the mess. And it didn't matter that she wasn't in her own kitchen, she just instinctively followed her process and got the job done in record time with little effort.Just like it had never occurred to me to create a system for basic things like handling the dishes, many people skip over creating systems for basic things like handling phon
    or a changing marketing landscape. History is littered with companies who allowed themselves to lose market share or even be toppled by a shift in the marketplace.

    Mostly Bs. Your marketing message may not be the star, but it's certainly turning heads. While you could be getting more from your marketing efforts, you've definitely accomplished much. Your target market is both getting the message and acting on it. You're seeing a slow and steady growth in your business.

    While everyone would love to the next "overnight" success, truthfully that's not terribly realistic. Marketing is about slow and steady growth – and even an occasional setback. While huge marketing success is great as a goal, you should be very pleased with what you've accomplished.

    Mostly Cs. Your marketing message has about half of its dance card filled. Your business is flat. Probably as flat as your marketing. Your business is certainly not growing and may even be slowly declining.

    How to Jumpstart Your Business with a Press Release
    Do you want to advertise your business without having to invest a fortune to do so? If you think this is not possible, you are wrong. A press release does exactly that. You can jumpstart your business with a press release. For this, you have to learn the basic tricks of writing a press release that is effective in launching your business on the fast track.About a century ago, when the press release came into being as a news-story tool for the first time, nobody thought that the same tool could also serve the purpose of an ad. You may now write a brief but riveting story about your business with all its main features, some of which may be unique or novel, and send it in an established format to the media. If, and only if, the piece is written well enough, the media will allot space or time for letting your story reach their target readers or viewers. A press release is your free tool by means of which you can get plenty of exposure for your business. But remember that your press release must first interest the persons concerned in the media. It should demonstrate its newsworthiness to them. Without it, you might as well for
    Wondering if your marketing message is dancing in the spotlight right in front of your target market or is busy cowering by the punch table nowhere near your customer base? Take this quiz and find out.

    1. Overall, you would describe your marketing as:

    A. Going strong. You consistently get lots of good leads and sales from your marketing efforts.
    B. Getting better. You're seeing some positive results, but you're always looking for ways to improve.
    C. Flat. Your sales are neither growing nor shrinking.
    D. Don't ask.
    E. You don't do much marketing. Or any marketing for that matter. Customers pretty much find you.

    2. Your last marketing campaign was:

    A. A huge success. It exceeded your expectations.
    B. No complaints. You're pleased with your results.
    C. Not sure. You didn't notice much change with your sales.
    D. A waste of good money.
    E. You can't remember your last campaign. In fact, you don't think you've ever had one.

    3. At the last Chamber of Commerce meeting, you bumped into a woman who you felt would be your ideal customer. Her response after you introduce yourself is:

    A. "I'm so glad I ran into you. I've been meaning to talk to you in more detail about how your business can help me out."
    B. "Oh, I think I remember hearing about you. Tell me more about what you do."
    C. "Sorry. What did you say you do again?"
    D. "Who are you?"
    E. "Excuse me. I need to refill my drink."

    4. While working out at your health club, you find yourself exercising next to your sister's new boyfriend. Even though you know he has no interest in your business, he starts quizzing you about what you do. After you tell him, he says:

    A. "Oh, that's interesting." And changes the subject.
    B. "Yes, I think I've heard about your business." And changes the subject.
    C. "Yes, I think I saw one of your ads in the paper last week." And changes the subject.
    D. "Oh course. I've been seeing your ads all over the place." And changes the subject.
    E. Changes the subject.

    5. You run into one of your customers at a restaurant. He's sitting with a large group of people, but still jumps up to greet you. When he turns to introduce you to the rest of the group, he:

    A. Describes your business perfectly.
    B. Gets it mostly right.
    C. Manages to describe one aspect okay, although he got a couple major points wrong.
    D. Described someone else's business. At least that's what you think he was doing. He certainly wasn't talking about your business.
    E. Didn’t quite get your business' name right. For that matter, he didn't pronounce your name correctly either.

    6. You feel like you're getting your money's and/or time's worth from your marketing efforts:

    A. Most definitely.
    B. Definitely.
    C. Not sure.
    D. Don't want to talk about it.
    E. You're getting a great return -- after all, you spend hardly any time or money marketing so ANY return is huge.

    7. Overall, how would you rate your marketing in terms of meeting your overall business' goals?

    A. Exactly on track.
    B. Doing pretty good. For the most part, your marketing is helping you meet your business' goals.
    C. You're still in business so you guess something must be working. Although you're not exactly sure what.
    D. Business isn't so hot.
    E. What goals?

    Scoring:

    Mostly As. Your marketing message is definitely the life of the party. It's getting in front of your target market and your target market is responding to it. Better yet, you aren't wasting your efforts reaching people who have no interest in what your business does. Great job.

    The only caution I would offer is to not allow yourself to be lulled into a false sense of security. Things change. Markets shift. Don't allow your current success to blind you to a new competitor or a new product or a changing marketing landscape. History is littered with companies who allowed themselves to lose market share or even be toppled by a shift in the marketplace.

    Mostly Bs. Your marketing message may not be the star, but it's certainly turning heads. While you could be getting more from your marketing efforts, you've definitely accomplished much. Your target market is both getting the message and acting on it. You're seeing a slow and steady growth in your business.

    While everyone would love to the next "overnight" success, truthfully that's not terribly realistic. Marketing is about slow and steady growth – and even an occasional setback. While huge marketing success is great as a goal, you should be very pleased with what you've accomplished.

    Mostly Cs. Your marketing message has about half of its dance card filled. Your business is flat. Probably as flat as your marketing. Your business is certainly not growing and may even be slowly declining.

    W

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    one.

    3. At the last Chamber of Commerce meeting, you bumped into a woman who you felt would be your ideal customer. Her response after you introduce yourself is:

    A. "I'm so glad I ran into you. I've been meaning to talk to you in more detail about how your business can help me out."
    B. "Oh, I think I remember hearing about you. Tell me more about what you do."
    C. "Sorry. What did you say you do again?"
    D. "Who are you?"
    E. "Excuse me. I need to refill my drink."

    4. While working out at your health club, you find yourself exercising next to your sister's new boyfriend. Even though you know he has no interest in your business, he starts quizzing you about what you do. After you tell him, he says:

    A. "Oh, that's interesting." And changes the subject.
    B. "Yes, I think I've heard about your business." And changes the subject.
    C. "Yes, I think I saw one of your ads in the paper last week." And changes the subject.
    D. "Oh course. I've been seeing your ads all over the place." And changes the subject.
    E. Changes the subject.

    5. You run into one of your customers at a restaurant. He's sitting with a large group of people, but still jumps up to greet you. When he turns to introduce you to the rest of the group, he:

    A. Describes your business perfectly.
    B. Gets it mostly right.
    C. Manages to describe one aspect okay, although he got a couple major points wrong.
    D. Described someone else's business. At least that's what you think he was doing. He certainly wasn't talking about your business.
    E. Didn’t quite get your business' name right. For that matter, he didn't pronounce your name correctly either.

    6. You feel like you're getting your money's and/or time's worth from your marketing efforts:

    A. Most definitely.
    B. Definitely.
    C. Not sure.
    D. Don't want to talk about it.
    E. You're getting a great return -- after all, you spend hardly any time or money marketing so ANY return is huge.

    7. Overall, how would you rate your marketing in terms of meeting your overall business' goals?

    A. Exactly on track.
    B. Doing pretty good. For the most part, your marketing is helping you meet your business' goals.
    C. You're still in business so you guess something must be working. Although you're not exactly sure what.
    D. Business isn't so hot.
    E. What goals?

    Scoring:

    Mostly As. Your marketing message is definitely the life of the party. It's getting in front of your target market and your target market is responding to it. Better yet, you aren't wasting your efforts reaching people who have no interest in what your business does. Great job.

    The only caution I would offer is to not allow yourself to be lulled into a false sense of security. Things change. Markets shift. Don't allow your current success to blind you to a new competitor or a new product or a changing marketing landscape. History is littered with companies who allowed themselves to lose market share or even be toppled by a shift in the marketplace.

    Mostly Bs. Your marketing message may not be the star, but it's certainly turning heads. While you could be getting more from your marketing efforts, you've definitely accomplished much. Your target market is both getting the message and acting on it. You're seeing a slow and steady growth in your business.

    While everyone would love to the next "overnight" success, truthfully that's not terribly realistic. Marketing is about slow and steady growth – and even an occasional setback. While huge marketing success is great as a goal, you should be very pleased with what you've accomplished.

    Mostly Cs. Your marketing message has about half of its dance card filled. Your business is flat. Probably as flat as your marketing. Your business is certainly not growing and may even be slowly declining.

    I Want to Speak to a Supervisor, Part 2
    In my regular newsletter, I pointed out how companies should empower and support frontline staff to do what the supervisor ultimately does, without having to check with the supervisor each and every time.Many readers sent in follow-up questions and suggestions.***Question: ‘If we do give staff more power, how can we measure if it is properly utilized?’Ron’s reply:You should measure utilization of empowerment only by counting returning customer visits or resulting customer compliments. If your high-value customers come back, make new purchases or praise your service, then your staff empowerment policy is effective.However, if high-value customers do not praise and come back, or if only low-value customers are happy and returning, then you need to change your staff empowerment formula.Here’s a hint: Contact some of your high-value customers who did not return. Ask them why they didn’t come back – and what your staff should have done to earn their repeat visit. Listen carefully. Your former customers will tell you exactly what to do.And here’s an added bonus: Just asking ‘non-r
    . "Oh course. I've been seeing your ads all over the place." And changes the subject.
    E. Changes the subject.

    5. You run into one of your customers at a restaurant. He's sitting with a large group of people, but still jumps up to greet you. When he turns to introduce you to the rest of the group, he:

    A. Describes your business perfectly.
    B. Gets it mostly right.
    C. Manages to describe one aspect okay, although he got a couple major points wrong.
    D. Described someone else's business. At least that's what you think he was doing. He certainly wasn't talking about your business.
    E. Didn’t quite get your business' name right. For that matter, he didn't pronounce your name correctly either.

    6. You feel like you're getting your money's and/or time's worth from your marketing efforts:

    A. Most definitely.
    B. Definitely.
    C. Not sure.
    D. Don't want to talk about it.
    E. You're getting a great return -- after all, you spend hardly any time or money marketing so ANY return is huge.

    7. Overall, how would you rate your marketing in terms of meeting your overall business' goals?

    A. Exactly on track.
    B. Doing pretty good. For the most part, your marketing is helping you meet your business' goals.
    C. You're still in business so you guess something must be working. Although you're not exactly sure what.
    D. Business isn't so hot.
    E. What goals?

    Scoring:

    Mostly As. Your marketing message is definitely the life of the party. It's getting in front of your target market and your target market is responding to it. Better yet, you aren't wasting your efforts reaching people who have no interest in what your business does. Great job.

    The only caution I would offer is to not allow yourself to be lulled into a false sense of security. Things change. Markets shift. Don't allow your current success to blind you to a new competitor or a new product or a changing marketing landscape. History is littered with companies who allowed themselves to lose market share or even be toppled by a shift in the marketplace.

    Mostly Bs. Your marketing message may not be the star, but it's certainly turning heads. While you could be getting more from your marketing efforts, you've definitely accomplished much. Your target market is both getting the message and acting on it. You're seeing a slow and steady growth in your business.

    While everyone would love to the next "overnight" success, truthfully that's not terribly realistic. Marketing is about slow and steady growth – and even an occasional setback. While huge marketing success is great as a goal, you should be very pleased with what you've accomplished.

    Mostly Cs. Your marketing message has about half of its dance card filled. Your business is flat. Probably as flat as your marketing. Your business is certainly not growing and may even be slowly declining.

    Franchise Opportunity - Questions To Ask The Franchisor - #39
    Finding The Right FranchiseWhether it’s hamburgers, pizza, telecom, coffee, Internet, muffler parts, or seniors’ services, there are Franchise opportunities available to evaluate. There are great Franchise systems, good Franchise systems, and bad Franchise systems. The challenge is to ask the right questions to find the right system that will fit your goals and dreams. The key is to ask the questions – and listen closely to the responses. Only then can you determine if the Franchise opportunity is the right fit for you. So whether it’s food services like burgers or coffee, professional services like telecom or IT, or manual services like cleaning or oil changes, ask the questions and record the answers.Communications With Existing FranchiseesOne of the most important sources of valuable information will be the existing Franchisees. The Franchisor’s system should include available exposure to all of the Franchisees. First of all, in most jurisdictions where Disclosure Documents are required, one of the required disclosures is a full list of all Franchisees, including contact information.If you get a fee
    you spend hardly any time or money marketing so ANY return is huge.

    7. Overall, how would you rate your marketing in terms of meeting your overall business' goals?

    A. Exactly on track.
    B. Doing pretty good. For the most part, your marketing is helping you meet your business' goals.
    C. You're still in business so you guess something must be working. Although you're not exactly sure what.
    D. Business isn't so hot.
    E. What goals?

    Scoring:

    Mostly As. Your marketing message is definitely the life of the party. It's getting in front of your target market and your target market is responding to it. Better yet, you aren't wasting your efforts reaching people who have no interest in what your business does. Great job.

    The only caution I would offer is to not allow yourself to be lulled into a false sense of security. Things change. Markets shift. Don't allow your current success to blind you to a new competitor or a new product or a changing marketing landscape. History is littered with companies who allowed themselves to lose market share or even be toppled by a shift in the marketplace.

    Mostly Bs. Your marketing message may not be the star, but it's certainly turning heads. While you could be getting more from your marketing efforts, you've definitely accomplished much. Your target market is both getting the message and acting on it. You're seeing a slow and steady growth in your business.

    While everyone would love to the next "overnight" success, truthfully that's not terribly realistic. Marketing is about slow and steady growth – and even an occasional setback. While huge marketing success is great as a goal, you should be very pleased with what you've accomplished.

    Mostly Cs. Your marketing message has about half of its dance card filled. Your business is flat. Probably as flat as your marketing. Your business is certainly not growing and may even be slowly declining.

    Researched Internet Opportunities - How To Find A Perfect Home Business Opportunity
    Home business is ideal. It allows people like you and me to stay home with our families. To be able to work when we need to and not when our boss tells us to. It allows a freedom that no other business offers.Home business can be the fit that you’ve been looking for. And there are so many options and opportunities available. There is a plan for a home business that will fit everyone, the only thing holding people back is the finding of the opportunity that will fit.Weeding through internet opportunities can be time consuming. There are thousands of places and sites on the internet that are claiming to be the perfect opportunity. They say they have the right option for you. They claim to know exactly what you are looking for, and that can be a problem.Obviously, they don’t know you. They don’t know what you are passionate about; they don’t know what your goals are for the next five or ten years. They don’t know how much time or money you are willing or able to commit to any one opportunity.In order to find the best internet opportunity you will need to look for researched opportunities. If you
    or a changing marketing landscape. History is littered with companies who allowed themselves to lose market share or even be toppled by a shift in the marketplace.

    Mostly Bs. Your marketing message may not be the star, but it's certainly turning heads. While you could be getting more from your marketing efforts, you've definitely accomplished much. Your target market is both getting the message and acting on it. You're seeing a slow and steady growth in your business.

    While everyone would love to the next "overnight" success, truthfully that's not terribly realistic. Marketing is about slow and steady growth – and even an occasional setback. While huge marketing success is great as a goal, you should be very pleased with what you've accomplished.

    Mostly Cs. Your marketing message has about half of its dance card filled. Your business is flat. Probably as flat as your marketing. Your business is certainly not growing and may even be slowly declining.

    While there's nothing wrong with holding the status quo, this is still a precarious place to be. If you're not careful, you could find your business sliding into the "business is not so good" category.

    I would suggest taking a hard look at your marketing message. Maybe you're not reaching your target market at all. Maybe you're wasting your marketing efforts by getting your message in front of people who will never buy your products or services. Or maybe you are finding your target market, but your marketing message isn't persuading them to do business with you. Maybe the marketplace or your target market is changing. Or maybe it's a combination of things.

    Mostly Ds. Your marketing message is hiding in the bathroom and has been there for awhile. This is not a good place to be, but you already know this. If it isn't too late, I would suggest a complete revamp of your entire marketing plan. Maybe your target market isn't right. Maybe you have too much competition. Maybe you're competing on price (never a wise selling point). Maybe you're not differentiating yourself enough from your competition. Maybe you're not explaining your product correctly. Or maybe it's something even deeper, a major problem with your product or business.

    But don't lose heart! It’s still very possible to turn things around. Remember, all successful people suffered setbacks (and downright failures) at some point in their careers. You can make a comeback.

    Mostly Es. Your marketing message is still outside looking for a place to park. Many service-based, single-person businesses find themselves in this category – for instance consultants, coaches, graphic designers and (ahem) copywriters. You never really take the time to put together a marketing plan or market yourself in any orderly manner. When work falls into your lap, you happily snatch it up. When it doesn't, you find yourself wringing your hands a lot.

    Yes, I too was in this category. When I first started my business, I didn't write down my goals and promoting myself was haphazard at best. Believe it or not, I was actually pretty successful for several years using this model. I was lucky. I had good, loyal clients who I could count on for repeat projects.

    However, even with good clients, you still end up with the "feast or famine" business model. Does this sound familiar? Work starts raining from the heavens, so you hole yourself in your office and focus on, what else? Getting the work done. And you're so busy with paying work, you stop promoting yourself. When you finish the work, you pick up your head, look around and discover there's nothing new waiting for you. So you rush out, start networking and contacting people and pretty soon the work is raining down again. And you stop promoting yourself because you're busy and…you get the picture.

    In this model, you aren't really growing your business. You don't have time. You're either doing billable work or looking for billable work. Even if you use outside help during the busy times, the busy times don't last so you can't build your business.

    Speaking from someone who's been there, I would strongly, strongly urge you to take a hard look at your business, your goals and your marketing model. A regular, sustained marketing campaign can lead to regular, sustained work. Your cash flow will even out, and you can start outsourcing certain tasks on a regular basis so you can start growing your business.

    (A note on Question 4 in case you thought I had the answers reversed. The point of this question is to find out if you've picked marketing vehicles that are reaching your target market or if your marketing is so scattered it's reaching people who have no interest in purchasing your products and services. Don't waste your time and money driving just anyone to your business – target people who have the interest and the means to purchase your products and servi

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