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    Rely on Internet Local Search to Bolster Your Yellow Page Directory Category
    The Internet can promote your services in unlimited relevant areas that buyers are looking forEven when they both have a website, a service business (like window blinds) has to use the Internet differently than an online business does. For example, a chiropractor needs to provide different information a trucking firm, to supply what customers search for. While they both can benefit from Local Search exposure, what information they need to provide about themselves varies greatly.Break down the limitations imposed by category thinkingWe've been trained by the Yellow Page directory to look for a business within its primary category section. But Local Search allows a pers
    round, be guided by your behavior modification goal as well as the perception changes needed to achieve it.

    Reaching Your Audience

    How will you communicate each message to its audience? How will you reach these people? Your choices include face-to-face meetings, briefings, speeches, news releases, news announcement luncheons, emailings, media interviews, facility tours, special promotional events, a brochure, and a variety of other communications tactics.

    And don't forget special event exposures as a means for reaching those target audiences with your messages. They usually make news and include activities such as open houses, roadshows, awards ceremonies, trade shows and contests.

    Media That Target Your Audience

    Turning a Negative Employee Into a Positive Asset
    Several years ago, I took over the supervision of a section in a Public Agency. I was a newbie in management, enthusiastic, and excited about the opportunity that lay before me. I was informed by my manager that I had a problem employee on my team. He described her as unpleasant, resistant, not a team player and told me that I would have my hands full managing her. He stated that she had been forced upon him by another department and now we had to deal with her. I listened and filed his comments.Within the first few months,I met with each of my team and talked with them about my philosophy, expectations I had for the department, and engaged them in discussion about their future car
    You want to sell your products or services, and that means good money management, top quality products or services, and hard work on your part. But, for REAL success, the icing on the cake is public relations.

    Here's why. People act on their perception of the facts about you; those perceptions lead to certain, predictable behaviors; and, best of all, something can be done about both that will lead to achieving your objectives.

    First, public relations creates, changes or reinforces public opinion -- you know, all those perceptions we just talked about.

    Then it reaches, persuades and moves-to-actions-you-desire those very people whose behaviors affect your business. We're talking about actions like new customer development, retention of long-time patrons and increased product purchases.

    Now, when you can actually see those behaviors you want so badly (hopefully matching the behaviors you said upfront you wanted), the public relations effort is complete, and a success.

    How do you pull this off?

    If you follow a game plan like this one, you should rank in order-of-importance those audiences with an interest in your organization, often referred to as stakeholders or "publics." They would include customers, prospects, media, the business community and local thought-leaders as well as a number of other interested groups.

    What Do They Think of You?

    You should interact with those audiences and gather their impressions of your organization, in particular, areas where problems may be brewing. Ask questions. Notice any negativity? Misconceptions? Inaccuracies? Rumors?

    This is information gathering, opinion sampling, informal polling, if you will, but essential to any public relations effort. If resources are available, a modest opinion poll of the #1 priority audience also would be helpful.

    How Much Behavioral Change is Needed?

    Well, with opinion sampling of one kind or another underway, it's a good time to focus on any negative perceptions you discovered. Once they're identified and understood, a marker can be set down setting the degree of behavioral change you would like and that realistically can be expected and monitored in an agreed-upon time frame..

    This becomes the goal against which the public relations program will finally be measured.

    Create, Change or Reinforce Opinion?

    Now, should those key audience perceptions be created from scratch, nudged in one direction or another, or simply reinforced? An important decision, because it will influence the direction, content and tone of all of your communications. Make it carefully.

    The Persuasive Message

    Once that decision is made, it's time to prepare messages tailored to each audience that, while providing details about your products and services, indirectly address those problem areas that came up during the information gathering meetings. Then, while you do the persuasive messages needed to bring those folks around, be guided by your behavior modification goal as well as the perception changes needed to achieve it.

    Reaching Your Audience

    How will you communicate each message to its audience? How will you reach these people? Your choices include face-to-face meetings, briefings, speeches, news releases, news announcement luncheons, emailings, media interviews, facility tours, special promotional events, a brochure, and a variety of other communications tactics.

    And don't forget special event exposures as a means for reaching those target audiences with your messages. They usually make news and include activities such as open houses, roadshows, awards ceremonies, trade shows and contests.

    Media That Target Your Audience

    <
    Customer Focus Strategy
    For more than twenty years the mantra in private enterprise and public enterprise has been "customer focus". The phrase appears on mission statements, vision statement and "our values" statements adorning private and public enterprise walls alike.The phrase has been embedded in part by an exponential growth in management processes and systems based processes. The advent of systems based methods such as Enterprise Resource Planning and Customer Relationship Management have hard coded customer needs into organisations.Quality methods such as Six Sigma and Total Quality Management have often been used to focus attention on delivering upon customer's needs. Th
    retention of long-time patrons and increased product purchases.

    Now, when you can actually see those behaviors you want so badly (hopefully matching the behaviors you said upfront you wanted), the public relations effort is complete, and a success.

    How do you pull this off?

    If you follow a game plan like this one, you should rank in order-of-importance those audiences with an interest in your organization, often referred to as stakeholders or "publics." They would include customers, prospects, media, the business community and local thought-leaders as well as a number of other interested groups.

    What Do They Think of You?

    You should interact with those audiences and gather their impressions of your organization, in particular, areas where problems may be brewing. Ask questions. Notice any negativity? Misconceptions? Inaccuracies? Rumors?

    This is information gathering, opinion sampling, informal polling, if you will, but essential to any public relations effort. If resources are available, a modest opinion poll of the #1 priority audience also would be helpful.

    How Much Behavioral Change is Needed?

    Well, with opinion sampling of one kind or another underway, it's a good time to focus on any negative perceptions you discovered. Once they're identified and understood, a marker can be set down setting the degree of behavioral change you would like and that realistically can be expected and monitored in an agreed-upon time frame..

    This becomes the goal against which the public relations program will finally be measured.

    Create, Change or Reinforce Opinion?

    Now, should those key audience perceptions be created from scratch, nudged in one direction or another, or simply reinforced? An important decision, because it will influence the direction, content and tone of all of your communications. Make it carefully.

    The Persuasive Message

    Once that decision is made, it's time to prepare messages tailored to each audience that, while providing details about your products and services, indirectly address those problem areas that came up during the information gathering meetings. Then, while you do the persuasive messages needed to bring those folks around, be guided by your behavior modification goal as well as the perception changes needed to achieve it.

    Reaching Your Audience

    How will you communicate each message to its audience? How will you reach these people? Your choices include face-to-face meetings, briefings, speeches, news releases, news announcement luncheons, emailings, media interviews, facility tours, special promotional events, a brochure, and a variety of other communications tactics.

    And don't forget special event exposures as a means for reaching those target audiences with your messages. They usually make news and include activities such as open houses, roadshows, awards ceremonies, trade shows and contests.

    Media That Target Your Audience

    Medical Billing - Electronic Billing
    The world of medical billing has come a very long way. In the old days, you'd go to your doctor, have your treatment, for whatever it may have been, get your bill, submit your check or give him cash and that was the end of it. Of course, if you had insurance, which back in the stone ages was as rare as hens' teeth, the doctor then sent a paper bill to the insurance carrier, whether it be a private carrier, Medicare or Medicaid. We all know how easy it is for paper to get lost. Well, those days are long behind us. Yes, some doctors still live in the stone ages, but the majority have entered the modern era with the rest of the world and have begun to utilize what is known as electronic
    n, in particular, areas where problems may be brewing. Ask questions. Notice any negativity? Misconceptions? Inaccuracies? Rumors?

    This is information gathering, opinion sampling, informal polling, if you will, but essential to any public relations effort. If resources are available, a modest opinion poll of the #1 priority audience also would be helpful.

    How Much Behavioral Change is Needed?

    Well, with opinion sampling of one kind or another underway, it's a good time to focus on any negative perceptions you discovered. Once they're identified and understood, a marker can be set down setting the degree of behavioral change you would like and that realistically can be expected and monitored in an agreed-upon time frame..

    This becomes the goal against which the public relations program will finally be measured.

    Create, Change or Reinforce Opinion?

    Now, should those key audience perceptions be created from scratch, nudged in one direction or another, or simply reinforced? An important decision, because it will influence the direction, content and tone of all of your communications. Make it carefully.

    The Persuasive Message

    Once that decision is made, it's time to prepare messages tailored to each audience that, while providing details about your products and services, indirectly address those problem areas that came up during the information gathering meetings. Then, while you do the persuasive messages needed to bring those folks around, be guided by your behavior modification goal as well as the perception changes needed to achieve it.

    Reaching Your Audience

    How will you communicate each message to its audience? How will you reach these people? Your choices include face-to-face meetings, briefings, speeches, news releases, news announcement luncheons, emailings, media interviews, facility tours, special promotional events, a brochure, and a variety of other communications tactics.

    And don't forget special event exposures as a means for reaching those target audiences with your messages. They usually make news and include activities such as open houses, roadshows, awards ceremonies, trade shows and contests.

    Media That Target Your Audience

    Marketing Effectively to More Than One Audience
    What's a small business owner to do if they have more than one audience to market to? Perhaps they need to attract clients but they also need to recruit business partners or vendors. Do they need two marketing plans or can they use one plan that tries to address both aspects?This is a great question that applies to many different types of businesses who find they need to market to more than one group of people. You only need one marketing plan. However, you will have two different target audiences within that plan and you’ll need to have a marketing strategy for EACH of these audiences.The reason you'll need separate strategies and marketing activities to go with those strate
    p>

    This becomes the goal against which the public relations program will finally be measured.

    Create, Change or Reinforce Opinion?

    Now, should those key audience perceptions be created from scratch, nudged in one direction or another, or simply reinforced? An important decision, because it will influence the direction, content and tone of all of your communications. Make it carefully.

    The Persuasive Message

    Once that decision is made, it's time to prepare messages tailored to each audience that, while providing details about your products and services, indirectly address those problem areas that came up during the information gathering meetings. Then, while you do the persuasive messages needed to bring those folks around, be guided by your behavior modification goal as well as the perception changes needed to achieve it.

    Reaching Your Audience

    How will you communicate each message to its audience? How will you reach these people? Your choices include face-to-face meetings, briefings, speeches, news releases, news announcement luncheons, emailings, media interviews, facility tours, special promotional events, a brochure, and a variety of other communications tactics.

    And don't forget special event exposures as a means for reaching those target audiences with your messages. They usually make news and include activities such as open houses, roadshows, awards ceremonies, trade shows and contests.

    Media That Target Your Audience

    Get Unique-Get Double Sided Business Cards
    If you are looking for a way to make your company stand out from the crowd, you may want to consider purchasing a batch of double sided business cards. These cards are unique as they are printed on both sides. Double sided business cards offer many advantages compared to those with printing on only one side. You are wasting valuable "real estate" with single sided cards. You double your message with double sided business cards.First off, double sided business cards allow for your card to stand head and shoulders above the rest. Projecting that image of providing more information to your prospect or client, will win them over every time. If your prospective clients receive a double s
    round, be guided by your behavior modification goal as well as the perception changes needed to achieve it.

    Reaching Your Audience

    How will you communicate each message to its audience? How will you reach these people? Your choices include face-to-face meetings, briefings, speeches, news releases, news announcement luncheons, emailings, media interviews, facility tours, special promotional events, a brochure, and a variety of other communications tactics.

    And don't forget special event exposures as a means for reaching those target audiences with your messages. They usually make news and include activities such as open houses, roadshows, awards ceremonies, trade shows and contests.

    Media That Target Your Audience

    It sounds elementary, but selecting the right media to carry your messages demands that you be certain that each communications tool zeros in directly on the target audience. Example: little sense in using ride-time (rush hour) radio appearances if you're trying to reach retirees.

    Signs of Improvement

    So, how will you know whether your efforts are actually changing perceptions (and behaviors) for the better? As time passes, experience tells us that you will begin to notice increased awareness of your business and its role in the marketplace; a growing receptiveness to your messages by customers; increased public perception of the role your organization plays in its industry and in the community, as well as increasing numbers of prospects.

    Achieving The Goal

    To track actual results, you must speak once again - and on a regular basis -- with people among each of your key audiences. And also by monitoring print and broadcast media for mentions of your messages or viewpoints.

    Each of these indicators will reflect how local feelings about your organization are changing. In turn, this will allow you to adjust your communications tactics in pursuit of the perceptions and behaviors you seek

    The effort is worth it. Done correctly, when public relations results in altered perceptions and modified behaviors among groups of people important to your organization, you're talking about nothing less than its survival.

    Please feel free to publish this article and resource box in your ezine, newsletter, offline publication or website. A copy would be appreciated at bobkelly@TNI.net.

    Robert A. Kelly © 2003.

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