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Write You - The Six Levels Of Prospects And Customers That Can Materially Increase Your Profits
Monotony Most Foul
Monotony should be on the FBI’s most wanted list. It has killed more presentations than any of the deadly distractions. Everyone, not just those trained to perform critiques of speeches, picks up on monotony in a presentation.You don’t find any best-selling songs that use only one note, do you? Nor do you find great one-note presentations. However, monotony is not just speaking in a monotone - that is using just that single note. It is a la
f customers & prospectsMonotony should be on the FBI’s most wanted list. It has killed more presentations than any of the deadly distractions. Everyone, not just those trained to perform critiques of speeches, picks up on monotony in a presentation.You don’t find any best-selling songs that use only one note, do you? Nor do you find great one-note presentations. However, monotony is not just speaking in a monotone - that is using just that single note. It is a la
Do You Let Your Staff Daydream?
How much time do you let your staff think? I mean “think” in all shapes and forms. Such as planning and reviewing, brainstorming and creativity, decision-taking and problem-solving, logical thinking and free-flow thinking.And, yes, daydreaming, too.Well, if it’s not up to a quarter of their time, then maybe they’re not doing enough.There’s a rather good story told about the first Henry Ford, founder of the Ford motor company.<
The power of testimonials
… lets look at what a testimonial is by first looking at what type of customers & prospects How much time do you let your staff think? I mean “think” in all shapes and forms. Such as planning and reviewing, brainstorming and creativity, decision-taking and problem-solving, logical thinking and free-flow thinking.And, yes, daydreaming, too.Well, if it’s not up to a quarter of their time, then maybe they’re not doing enough.There’s a rather good story told about the first Henry Ford, founder of the Ford motor company.<
The 3 P's of Management in a Customer Service Department
When looking at a Customer Service organization, it’s hard sometimes to sort through all of the dynamics involved to get down to the areas you can work with to get the best results in the shortest amount of time.One way to narrow the choices down is to work with the 3 P’s.Perception, Procedure and Personnel.It’s important to make sure you are working with Trends in an organization, not one time incidents. One time incidents ar
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… lets look at what a testimonial is by first looking at what type of customers & prospectsWhen looking at a Customer Service organization, it’s hard sometimes to sort through all of the dynamics involved to get down to the areas you can work with to get the best results in the shortest amount of time.One way to narrow the choices down is to work with the 3 P’s.Perception, Procedure and Personnel.It’s important to make sure you are working with Trends in an organization, not one time incidents. One time incidents ar
Call Center Tracking Software
Call center tracking software enables call center managers to have a complete record of every call and other transactions made by call center agents and customers. The software has easy to use features and allows even newly hired agents to keep track of their interactions with customers.The main screen of the software system is divided into several smaller planes for reporting and displaying different items such as the call map, call log, c
a testimonial is by first looking at what type of customers & prospectsCall center tracking software enables call center managers to have a complete record of every call and other transactions made by call center agents and customers. The software has easy to use features and allows even newly hired agents to keep track of their interactions with customers.The main screen of the software system is divided into several smaller planes for reporting and displaying different items such as the call map, call log, c
MicroCap Business Cashflow Stabilization: ERP System, Divestitures & Spin-Offs
Company restructuring, merging & acquisition should be done in concert with ERP system tuning up or building up. Sometimes you should consider switching to cheaper and more efficient ERP solutionThe MicroCap space may be viewed as a jungle containing many hungry predators who may view you and your company as just another meal. Within six degrees of separation from nearly everyone in the American business community, unfortunately, you are
t looking at what type of customers & prospectsCompany restructuring, merging & acquisition should be done in concert with ERP system tuning up or building up. Sometimes you should consider switching to cheaper and more efficient ERP solutionThe MicroCap space may be viewed as a jungle containing many hungry predators who may view you and your company as just another meal. Within six degrees of separation from nearly everyone in the American business community, unfortunately, you are
Think Twice Before Selling ROI
When we're selling to business people, our value proposition has to show a good return. Solid, credible Return On Investment (ROI) calculations are supposed to prove this for us. But if we don't think twice, calculating ROI can sabotage our sale.Lots has been written about various ROI methods -- return on assets, net present value, months to break even -- and I'm not knocking any of them here. Use the one that serves your customer and your
f customers & prospects you have.When we're selling to business people, our value proposition has to show a good return. Solid, credible Return On Investment (ROI) calculations are supposed to prove this for us. But if we don't think twice, calculating ROI can sabotage our sale.Lots has been written about various ROI methods -- return on assets, net present value, months to break even -- and I'm not knocking any of them here. Use the one that serves your customer and your
Arguably, there is about 6 levels of customers and prospects in your sales funn
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