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Write You - Making a Living from Home by Answering Sales or Customer Service Calls for Companies
Just about anyone who has been in the public eye has a story of the media interview that went south. “I talked to that reporter for an hour and all they used was a ten-second sound bite!” or, “He said he wanted to ask me about X when that was just a way to get in the door so he could talk about Y.” Chances are, the reporter came armed with questions and if he really did his homework, knew what answers to expect. You should be just as prepared. Media training can’t make the tough questions go away, but it can give you the tools to control the interview. Here are some tips:• Anticipa
A quiet environment
Let me repeat, a quiet environment. Loud pets, kids or other distracti
What’s a marketing professional to do? The world is filled with products, all vying for attention from your target audience. Research tells us that customers must see messages about seven times to really “see” your message. Businesses need to break through the clutter and stand out in a customer’s mind. Integrated marketing assures your message will reach your customer by using a variety of methods targeted to gain awareness, interest, demand and then to a sale—IF your integrated marketing program is based on truly understanding your target customer.1) Truly Understand Your Customer: To
A computer with reliable internet service
In order to communicate with clients and the home office, workers need to be computer-literate and own a recent-model computer with high-speed internet service. Dial-up is usually not allowed, because it is slower by nature. Most companies require high-speed or cable internet. You simply download your company's software into your computer. They assign you ID numbers to plug into the sign-in screen, to hook your computer to the company's system. This allows your supervisor to monitor your calls, and help you when needed. Since the boss isn't there with you in-person, he or she usually will communicate with you through telephone, email and instant message instead.
Printer and other accessories
It helps to have a printer to print out documents sent to you from your bosses. A hands-free headset is a necessity, if you don't want to spend the day holding the phone to your ear. Your company may assign equipment to you, if they have special items you will need to do the job right. Another good item to have is a tape-recorder, for playing back phone calls to your boss. Most companies record their calls, and of course, tell the caller that the call is recorded. This is for the safety of both customer and the company. If a customer has a question about the sale, they can pull up that call and hear it later, to see what the concern was. Whatever items your company requires, go with their recommendations so you will be in sync with the company's needs and preferences.
A quiet environment
Let me repeat, a quiet environment. Loud pets, kids or other distracti
In order to be UNFORGETTABLE, you must have your own philosophy. A lens. A paradigm. A system. A unique method or expertise unlike anyone else in your industry.I call this a “School of Thought,” and it all started when my best friend, mentor and former 10th grade English teacher, William Jenkins, once asked me an extremely powerful question:If everybody did exactly what you said, what would the world look like?When you find the answer to that question, you've got your philosophy. When you find your philosophy, you've got your uniqueness. And when you find your
A computer with reliable internet service
In order to communicate with clients and the home office, workers need to be computer-literate and own a recent-model computer with high-speed internet service. Dial-up is usually not allowed, because it is slower by nature. Most companies require high-speed or cable internet. You simply download your company's software into your computer. They assign you ID numbers to plug into the sign-in screen, to hook your computer to the company's system. This allows your supervisor to monitor your calls, and help you when needed. Since the boss isn't there with you in-person, he or she usually will communicate with you through telephone, email and instant message instead.
Printer and other accessories
It helps to have a printer to print out documents sent to you from your bosses. A hands-free headset is a necessity, if you don't want to spend the day holding the phone to your ear. Your company may assign equipment to you, if they have special items you will need to do the job right. Another good item to have is a tape-recorder, for playing back phone calls to your boss. Most companies record their calls, and of course, tell the caller that the call is recorded. This is for the safety of both customer and the company. If a customer has a question about the sale, they can pull up that call and hear it later, to see what the concern was. Whatever items your company requires, go with their recommendations so you will be in sync with the company's needs and preferences.
A quiet environment
Let me repeat, a quiet environment. Loud pets, kids or other distracti
With the astounding rate at which businesses generate documents, their management and security have become issues that have to be dealt with in a way that prevents misuse of sensitive data. Businesses also have to comply with several regulations that have made it mandatory for businesses to ensure that their data is well protected.When documents are generated, printed, scanned, faxed, or copied, the data remains in the multifunction peripheral (MFP) devices and can be retrieved by unauthorized personnel therefore companies have to restrict access to such devices to prevent theft or misus
Printer and other accessories
It helps to have a printer to print out documents sent to you from your bosses. A hands-free headset is a necessity, if you don't want to spend the day holding the phone to your ear. Your company may assign equipment to you, if they have special items you will need to do the job right. Another good item to have is a tape-recorder, for playing back phone calls to your boss. Most companies record their calls, and of course, tell the caller that the call is recorded. This is for the safety of both customer and the company. If a customer has a question about the sale, they can pull up that call and hear it later, to see what the concern was. Whatever items your company requires, go with their recommendations so you will be in sync with the company's needs and preferences.
A quiet environment
Let me repeat, a quiet environment. Loud pets, kids or other distracti
What is Event Management?Event management refers to methods of outsourcing business occasions, social occasions, or a combination of both. There is no limit to the business development ideas for an event management business. It is possible to organize every kind of event ranging from wedding to a political rally. An event management team can be retained for any type of business meeting.500 Billion Dollar Industry:Last 15 years have witnessed a tremendous growth in the field of event management. If we add the amount of money spent on event management all over the world in on
A quiet environment
Let me repeat, a quiet environment. Loud pets, kids or other distracti
Managers: Your PR in the Strike Zone?It is if you’re trying to do something meaningful about the behaviors of those important audiences that MOST affect the business, non-profit, government agency or association unit you manage.It’s in the strike zone when your public relations creates the kind of external stakeholder behavior change that leads directly to achieving your managerial objectives.And it stays in the strike zone when you follow through by persuading those key outside folks to your way of thinking by helping move them to take actions that allow yo
A quiet environment
Let me repeat, a quiet environment. Loud pets, kids or other distractions need to be kept out of the room you work in while you are on the phone. If the caller hears mayhem in the background, they will wonder what kind of company this is, and not be willing to buy from you. Would you give your credit card number out to someone with a barking dog or screaming child in the background? Paying customers are righfully, wary of things like this. Hire a babysitter or put the dog outside while you work, to avoid having to explain yourself to your customer, and possibly, your boss.
An organized work space
What I did was buy a three-ring notebook and a large package of clear page-protectors at an office supply store, when I was in training. Trainers and teachers almost always hand out a volume of important guides and reference material to employees. To do the job right, it shouldn't end up as a pile of unorganized papers on your desk. Put each of them in your notebook, in order, and use them. If a customer asks you a question, it is important to get to those answers quickly, if you don't know it by memory. Memorize the material in your book and revise it whenever new material is sent to you. It makes work easier and more efficient to keep your home office as organized as possible.
A comfortable chair that is easy on the spine
Trust me, if you sit in an uncomfortable chair day in and day out, you may end up with lower back problems if you don't get a more supportive replacement. That happened to me, and I had a chair with lumbar support, so I had to run out and get an ever better one! After three years of sitting as I work, I had a herniated disk and was unable to walk or even sit up for ten weeks. It was torture. Word to the wise
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