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Write You - Values-Based Leadership Has Huge Pay-Offs
As many of you who know me will know I like to keep things simple rather than overcomplicate or dither on irrelevencies. I attended a session on customer service the other week, now, a lot of it was good common sense, the usual stuff be polite etc. etc. But I felt that the same message was repeated time and time again.I always start a customer service session with the words "A gentle answer turns away wrath" Of course its not t
Cold Water Comments - What They Are and How to Manage Them! Cold Water Comments are those comments, phrases and ideas that are meant to discourage, disparage, discredit and generally douse your ideas! There are several things you can do to keep those comments in someone’s bucket or warm them up once they’ve been tossed. Planning for the Cold Water - With Towels in Each Hand! Ste
A number of studies that have shown over the years that companies with "high standards of ethical behavior," "shared values," or who are "socially conscious" have much higher than average performance. That's because when a team or organization identifies and lives its core values:
• There's a sharp focal point and context for culture change or renewal.
• They shape organization structure, define the use of power, and determine the degree of participation, shared leadership, or autonomy of teams.
• Teams are strengthened and collaboration is improved. James Kouzes and Barry Posner found, "leaders who establish cooperative relationships inspire commitment and are considered competent. Their credib
I read an amazing statistic in an article written by the Canadian Management Centre.“The average company loses half their customers in 5 years and half their employees in 4 years?. This has significant impact to overall customer, employee, investor and supplier loyalty.”Wow! Think about that statistic. 100% customer turnover in 5 years and 100% employee turn over in 4 years. Management at all levels must understand the ch
A number of studies that have shown over the years that companies with "high standards of ethical behavior," "shared values," or who are "socially conscious" have much higher than average performance. That's because when a team or organization identifies and lives its core values:
• There's a sharp focal point and context for culture change or renewal.
• They shape organization structure, define the use of power, and determine the degree of participation, shared leadership, or autonomy of teams.
• Teams are strengthened and collaboration is improved. James Kouzes and Barry Posner found, "leaders who establish cooperative relationships inspire commitment and are considered competent. Their credi
How often has your organization spent months coming up with a business strategy, and paid a fortune to outside consultants for help, only to see the grand plans fizzle out over time? In most cases, attempts are made to retrofit activities performed throughout the year back to the strategy to feign adherence, until such time as it is completely abandoned. A couple of years pass and the process repeats. It’s classic fodder for the Dilb
• There's a sharp focal point and context for culture change or renewal.
• They shape organization structure, define the use of power, and determine the degree of participation, shared leadership, or autonomy of teams.
• Teams are strengthened and collaboration is improved. James Kouzes and Barry Posner found, "leaders who establish cooperative relationships inspire commitment and are considered competent. Their credi
I became an SEO last week by accident. I also created an e-commerce website with affiliate program (again by accident) a few months ago. How did it happen? I don't know but it was about time. I was fifty two and still asking "What do you want to be when you grow up, Rick"? My main website had suddenly become one of the top Netcraft and Alexa rated web sites on the Internet, again by accident. Now I knew I had a work at home business,
• They shape organization structure, define the use of power, and determine the degree of participation, shared leadership, or autonomy of teams.
• Teams are strengthened and collaboration is improved. James Kouzes and Barry Posner found, "leaders who establish cooperative relationships inspire commitment and are considered competent. Their credi
As I have studied a number of books on decision-making, it has been encouraging to find that academicians have validated my own experiences. One example goes back to a time, when I was working in a company that had an incredible product but some problems with delivering products on time. It was complicated by history in that the manufacturer had been behind often over the years as a result of demand out pacing production. The times had
• Managers are less likely to contradict each other and confuse people in their organizations. Management teams can "sing from the same sheet of music" in caring for the organization's context and focusing everyone on the improvements that really matter.
• Everyone makes more consistent choices according to a shared hierarchy of values.
• There’s a deeper source of spirit and passion renewal to draw from during continual change and constant improvement.
• People feel less helpless and more hopeful, even if the
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