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Write You - Emotional Intelligence - the Secret to Success in the Workplace
The notion of doing a business retreat for myself is very new, although not novel, as we used to conduct a retreat each year as a part of both the Student Affairs staff and the Residence Life staff at the college where I once worked. When I heard about this same concept for self-employed business owners from Chris Barrow of The Business Coaching Company, http://www.thebusinesscoachingco.com, I thought, "Why am I not doing that for myself?" Thus, my Annual Business Retreat was born.Here's how you can create this annua
"...in navigating
On a daily basis, we are all customers but what is customer service? The Encarta Online Dictionary describes customer service as: "business department dealing with customers: a department of a business that deals with complaints from or disputes with customers, or that handles routine inquiries from callers." Two online quotations from Encarta’s Encyclopedia Reference File deserve repeating. They are: “The customer is always right,” and “Service is what the typical American businessman would do his best to render even if t
In a 1994 report on the current state of emotional literacy in the U.S., author Daniel Goleman stated:
"...in navigating o
If brown is the new black, then bistro table and chairs are the new furniture. Well, they would be, except that they have been around for almost two centuries now. Ask most people what a bistro table and chair set actually is and, chances are, they will shrug their shoulders and say they don't know. But, really, we've all seen them, especially those of us who live in cities or countries that exhibit continental sophistication. Yes, you have that right. The bistro table and chairs set is that easy-looking trio of small, inaus
In a 1994 report on the current state of emotional literacy in the U.S., author Daniel Goleman stated:
"...in navigating
So many people come to me asking why their products and services are not doing well. I wonder if they ever had any experiences with effective marketing. I always ask them just three simple questions and they get their answer within those simple questions.I tell them no big thing, just simple things which I guess each and everyone involved in business must ask himself/herself. And I am very sure there is nothing alien about the things I tell them and most of the people already know them. The problem lies in the fact th
"...in navigating
The time will come when you'll need to interview someone to join your business or your existing team. If you work in a large organisation then this could be someone from inside the company. You might even be the owner of a small business and about to start your first employee. Whatever the situation, you're going to have to make a decision about whether this person is suitable for the job or not.I'm aware that in some organisations a middle manager may have a new team member picked for them. The applicant is e
"...in navigating
Recently we helped a small business owner re-write his marketing and business plans. The owner was grateful for the new copy, but expressed a concern that he may have issues writing copy for marketing materials later in the year. He said,"It is so hard to start from scratch writing a marketing document when you have a blank piece of paper staring you in the face." We understood completely and wanted to leave him with a tool that could help him create "branded copy" quickly. We came up with a "content block
"...in navigating our lives, it is our fears and envies, our rages and depressions, our worries and anxieties that steer us day to day. Even the most academically brilli
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