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Write You - Communication for Small Businesses
Strong leaders understand that to successfully lead others they must first be able to successfully lead their own lives. Being the leader of your life takes the following: self-awareness, humility, maturity, self-confidence, and objectivity. It also takes the ability to receive criticism from others and accept that you may not always be right or may not always have the best answer. Most of all there must be an openness to learn and change.Here are seven things you can focus on to lead yourself first:1. Balance external forces with your own
Tip #3: Focus on the behaviors you are observing, not the opinions of others. Resist the urge to press your point by listing the scores of people who agree with you and your point of view. Stand and speak only for yourself.
Tip #4: Listen, when someone else is speaking. If you're interrupting or forming your response as the other person is talking, you're not listening. Your full attention should be on the speaker.
Tip #5: Check in from time to time to make sure everyone is on the same page. Don't assume that the other person is in agreement with you or what you are saying. Check it out.
Tip #6: Follow the bouncing ball. Don't change the subject without a nod in the direct
Using an online registration system to register attendees for your next event can significantly diminish your workload and increase attendance, but automated follow-up by email is essential for the success of your event. In fact, there are two different (yet still very important) ways to use it:1. To send out automatic confirmations to newly registered attendees.2. To send out reminder emails to registrants as the date of the event approaches.Automated confirmation emails will build confidence with your registrants. They'll know instant
That pretty much sums up the free-flowing way most of us communicate. We stay with topics for as long as they interest us, and we move on when they don't. Communicating effectively can be one of your greatest assets when you're running a small business. Ineffective communication, conversely, can be your greatest liability.
3 Main Styles of Communication
There are three main "voices" or styles of communication: one-under, one-up, and equal.
1. One-under communication is a style that is typified by minimizing what you are saying, or putting yourself or your words "one-under" in importance to another person's. The intent here is to focus on the other person in order to gain greater clarity about what he or she is saying. "Seek first to understand than to be heard" is an axiom that would apply here.
2. One-up communication is an aggressive style that is often accompanied with raised voices and excessive reinforcements, absolutes, and "you" statements. Boundary-busting is what this type of communication is often considered. This is because the person speaking thinks that what he or she is saying is more important than what anyone else is saying. This style of delivery will automatically shut down the avenues of communication or incite angry retorts.
3. Equal communication is a style that is epitomized by direct and respectful communication and the use of "I" statements and reflective listening skills. Its purpose is to open up the avenues of communication and encourage dialogue. At its core is the understanding that each person matters and what he or she has to say is valuable. "Two heads are better than one" is the adage at the heart of this communication style.
The Dialogue
The next step to becoming a more effective communicator is to learn to practice "the dialogue." Good communication consists of three distinct parts: what the speaker says, what the listener hears, and the gray area in-between. Here's how the dialogue works:
• The first part is for the speaker to articulate directly and clearly what he or she wants to say.
• The second part is for the listener to reflect back to the speaker what he or she heard. Useful phrases that help the listener put what the speaker said into his or her own words include: "What I just heard is. . . ." and "Let me see if I understand what you're saying. . . ."
• The third-and probably most important-part is for the listener to check with the speaker by asking, "Is that correct?" That one question will eliminate any misunderstandings or assumptions on the part of the listener. It will also give the speaker the chance to revise and clarify what he or she said.
7 Tips for the Talk
Finally, in addition to the dialogue, there are seven other things to consider when it's me and you and a dog named Boo in a conversation together.
Tip #1: Address issues as they come up. Don't piggy-back unresolved issues from the past onto the present topic of discussion. Stay on point.
Tip #2: Use "I" statements, and speak only from your perspective. Don't overload your speech with absolutes such as: "You never . . . "or "You always . . . . " Stick with "I."
Tip #3: Focus on the behaviors you are observing, not the opinions of others. Resist the urge to press your point by listing the scores of people who agree with you and your point of view. Stand and speak only for yourself.
Tip #4: Listen, when someone else is speaking. If you're interrupting or forming your response as the other person is talking, you're not listening. Your full attention should be on the speaker.
Tip #5: Check in from time to time to make sure everyone is on the same page. Don't assume that the other person is in agreement with you or what you are saying. Check it out.
Tip #6: Follow the bouncing ball. Don't change the subject without a nod in the directi
Frankly, most professionals don't give a damn about how to network, because they try and sell who they are and what they do based on past success - assuming this will open doors and business. However by selling rather than marketing, many people just simply walk away with no benefit or potential outcome. Consequently events become nothing short of boring and a general waste of time. I can see you nodding.On the other hand, some professionals enjoy networking, are good conversationalists, and like finding out different people and their industries rat
2. One-up communication is an aggressive style that is often accompanied with raised voices and excessive reinforcements, absolutes, and "you" statements. Boundary-busting is what this type of communication is often considered. This is because the person speaking thinks that what he or she is saying is more important than what anyone else is saying. This style of delivery will automatically shut down the avenues of communication or incite angry retorts.
3. Equal communication is a style that is epitomized by direct and respectful communication and the use of "I" statements and reflective listening skills. Its purpose is to open up the avenues of communication and encourage dialogue. At its core is the understanding that each person matters and what he or she has to say is valuable. "Two heads are better than one" is the adage at the heart of this communication style.
The Dialogue
The next step to becoming a more effective communicator is to learn to practice "the dialogue." Good communication consists of three distinct parts: what the speaker says, what the listener hears, and the gray area in-between. Here's how the dialogue works:
• The first part is for the speaker to articulate directly and clearly what he or she wants to say.
• The second part is for the listener to reflect back to the speaker what he or she heard. Useful phrases that help the listener put what the speaker said into his or her own words include: "What I just heard is. . . ." and "Let me see if I understand what you're saying. . . ."
• The third-and probably most important-part is for the listener to check with the speaker by asking, "Is that correct?" That one question will eliminate any misunderstandings or assumptions on the part of the listener. It will also give the speaker the chance to revise and clarify what he or she said.
7 Tips for the Talk
Finally, in addition to the dialogue, there are seven other things to consider when it's me and you and a dog named Boo in a conversation together.
Tip #1: Address issues as they come up. Don't piggy-back unresolved issues from the past onto the present topic of discussion. Stay on point.
Tip #2: Use "I" statements, and speak only from your perspective. Don't overload your speech with absolutes such as: "You never . . . "or "You always . . . . " Stick with "I."
Tip #3: Focus on the behaviors you are observing, not the opinions of others. Resist the urge to press your point by listing the scores of people who agree with you and your point of view. Stand and speak only for yourself.
Tip #4: Listen, when someone else is speaking. If you're interrupting or forming your response as the other person is talking, you're not listening. Your full attention should be on the speaker.
Tip #5: Check in from time to time to make sure everyone is on the same page. Don't assume that the other person is in agreement with you or what you are saying. Check it out.
Tip #6: Follow the bouncing ball. Don't change the subject without a nod in the direct
If brown is the new black, then bistro table and chairs are the new furniture. Well, they would be, except that they have been around for almost two centuries now. Ask most people what a bistro table and chair set actually is and, chances are, they will shrug their shoulders and say they don't know. But, really, we've all seen them, especially those of us who live in cities or countries that exhibit continental sophistication. Yes, you have that right. The bistro table and chairs set is that easy-looking trio of small, inauspicious dining furniture that cro
The Dialogue
The next step to becoming a more effective communicator is to learn to practice "the dialogue." Good communication consists of three distinct parts: what the speaker says, what the listener hears, and the gray area in-between. Here's how the dialogue works:
• The first part is for the speaker to articulate directly and clearly what he or she wants to say.
• The second part is for the listener to reflect back to the speaker what he or she heard. Useful phrases that help the listener put what the speaker said into his or her own words include: "What I just heard is. . . ." and "Let me see if I understand what you're saying. . . ."
• The third-and probably most important-part is for the listener to check with the speaker by asking, "Is that correct?" That one question will eliminate any misunderstandings or assumptions on the part of the listener. It will also give the speaker the chance to revise and clarify what he or she said.
7 Tips for the Talk
Finally, in addition to the dialogue, there are seven other things to consider when it's me and you and a dog named Boo in a conversation together.
Tip #1: Address issues as they come up. Don't piggy-back unresolved issues from the past onto the present topic of discussion. Stay on point.
Tip #2: Use "I" statements, and speak only from your perspective. Don't overload your speech with absolutes such as: "You never . . . "or "You always . . . . " Stick with "I."
Tip #3: Focus on the behaviors you are observing, not the opinions of others. Resist the urge to press your point by listing the scores of people who agree with you and your point of view. Stand and speak only for yourself.
Tip #4: Listen, when someone else is speaking. If you're interrupting or forming your response as the other person is talking, you're not listening. Your full attention should be on the speaker.
Tip #5: Check in from time to time to make sure everyone is on the same page. Don't assume that the other person is in agreement with you or what you are saying. Check it out.
Tip #6: Follow the bouncing ball. Don't change the subject without a nod in the direct
“Quality means the world to us” says Motorola. “The world on time” states Federal Express.“Quality, Service, Cleanliness and Value” says McDonald’s Restaurants.Ever wonder where those great mottos for major companies come from? “They aren’t mission statements, nor vision statements; not exactly an advertising slogan, though it can serve as an effective motto in advertising” says Don Midgett, author of Mission and Vision Statements: Your Path to a Successful Business Future. Your guiding principle is a brief stat
• The third-and probably most important-part is for the listener to check with the speaker by asking, "Is that correct?" That one question will eliminate any misunderstandings or assumptions on the part of the listener. It will also give the speaker the chance to revise and clarify what he or she said.
7 Tips for the Talk
Finally, in addition to the dialogue, there are seven other things to consider when it's me and you and a dog named Boo in a conversation together.
Tip #1: Address issues as they come up. Don't piggy-back unresolved issues from the past onto the present topic of discussion. Stay on point.
Tip #2: Use "I" statements, and speak only from your perspective. Don't overload your speech with absolutes such as: "You never . . . "or "You always . . . . " Stick with "I."
Tip #3: Focus on the behaviors you are observing, not the opinions of others. Resist the urge to press your point by listing the scores of people who agree with you and your point of view. Stand and speak only for yourself.
Tip #4: Listen, when someone else is speaking. If you're interrupting or forming your response as the other person is talking, you're not listening. Your full attention should be on the speaker.
Tip #5: Check in from time to time to make sure everyone is on the same page. Don't assume that the other person is in agreement with you or what you are saying. Check it out.
Tip #6: Follow the bouncing ball. Don't change the subject without a nod in the direct
Today, we live in an uncertain world. We can not predict what will happen in the next second. If you can, then you must me something else other than a living being. Today, we are constantly terrified by the uncertainty of the next moment.As I write this article, I don’t actually know what will happen the next moment. A new inventory in technology may jeopardize my current work as a typist. As I type, I do so with fear because I don’t know weather my boss will be coming back the next moment with a robot that will type more effective, accurate and
Tip #3: Focus on the behaviors you are observing, not the opinions of others. Resist the urge to press your point by listing the scores of people who agree with you and your point of view. Stand and speak only for yourself.
Tip #4: Listen, when someone else is speaking. If you're interrupting or forming your response as the other person is talking, you're not listening. Your full attention should be on the speaker.
Tip #5: Check in from time to time to make sure everyone is on the same page. Don't assume that the other person is in agreement with you or what you are saying. Check it out.
Tip #6: Follow the bouncing ball. Don't change the subject without a nod in the direction of the previous topic of discussion. Mind your segue.
Tip #7: Be open to the possibility of another perspective. There is no absolute truth. Truth is relative.
Just in case you want to listen to the groovy tune Me and You and the Dog Named Boo, here's the link. Enjoy! http://www.youtube.com/watch?v=RFbbNR9TV_k
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