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Write You - Dealing with a Difficult Boss
Are you new to the collections industry? Are you not exactly sure what to say or to do? The collection industry can be both exciting and frightening. There is a lot to learn. From the laws that pertain to the debt collection industry, to using the proper technique and the whole abiding by company policy thing. Don’t Worry. Below we have listed some of thoughts, the ideas and the memories of experiences’ past. Hope you find the useful.Confirm the debtor’s information Document everything in your notes Sound like a friend not a collector Always ask with confidence Make the debtor aware the responsibility is on them Keep the debtor honest Always be professional Always control the conversation Sound assertive Help with budgeting Ask for the money Keep it immediate Encourage timely payments Develop
The Risk Averse Boss
He/she has zero comfort with risk taking. Any suggestions for streamlining or improving a procedure are met with a lukewarm reception.
Further, you feel like you are carrying your boss. The day they were doling out the genes for drive and ambition, your boss was AWOL. He/she does not lead or contribute and does the minimum amount necessary. Whenever you bring up a new idea or project, it never gets anywhere. This type of boss has no desire to move to the next level. And zero desire to help you get ahead.
Dealing with the Risk Averse Boss
Your job is to help your boss get comfortable with risk. Suggest possible scenarios, starting with low risk alternatives, to ease your boss into the process. Your boss may need to see the advantages in written form, with the pros outweighing the cons. Strengthen your case by lining up people who will support your suggestions. Take the time to build a strong case, one that makes it easy for your boss to say yes.
A Final Note
Learning the techniques necessary to thrive despite having a difficult boss will serve you well over the span of your entire career. Chances are, somewhere in your work life you will have a boss who challenges your patience and sanity. Building a time-tested arsenal of
A Limited Liability Corporation, commonly referred to as LLC, is a company that combines features of a corporation with a partnership-type business structure. The owners are referred to as members and not partners or shareholders.To create a corporation in California, individuals need to be familiar with the business corporation laws of the state. This is because business corporation laws in California are unlike those in the other states of the USA. Apart from corporate laws, Californian corporate security laws are different from those of the other states as well.Individuals need to follow a number of requirements when creating a corporation in California. The most important requirement is filing the Articles of Organization with the California Secretary of State in the prescribed form. Once filed, the approval process will take a few weeks. A state
Nowhere does this nerve wracking and high velocity approach show up more than in the modus operandi of many bosses.
Learning how to function with a difficult boss is one of the hardest challenges you face in your work life. Have you heard the saying that people don’t leave jobs, they leave their bosses? So true! You can love your job but if you hate your boss, you will hate going to work. And you won’t last long.
So how do you deal with a difficult boss?
In this article I profile four types of bosses: The Screamer, The Hypocrite, The Egomaniac, and The Risk Averse Boss. See if you recognize your boss.
The Screamer
Don’t you just love this type of boss? NOT. At least she is predictable. You can rest assured that she will erupt like clockwork.
Watch for the telltale signs prior to erupting. Her brow will furl, eyebrows will rise and you can see the veins popping in her neck. Sometimes, she’ll just explode without any warning or provocation.
The screamer burns out quickly. And she won’t remember what she said 15 minutes later. Screamers don’t want to be interrupted; you’ll make matters worse if you try to respond. Batten down the hatches while she blows off steam. If you can’t remove yourself, at least you know that this eruption usually doesn’t last long. As with a child having a tantrum, you have to wait till the child runs out of tears and energy.
Dealing with The Screamer
After the high volume tirade stops and you have an opening, probe to find out what’s behind the loud stream of words. Deliberately lower the volume of your voice and the tone of the discourse.
Ask: “I want to make sure I understand; can we go over the most important points?”
Learn to judge the best times to approach her. Tone of voice, body language, time of day, all these hold signs of her emotional barometer. That’s the key to getting what you need and avoiding many of her outbursts.
One note of caution, you need to have a thick skin to deal with this type of boss. If you’re easily offended or take things personally (it’s hard not to when someone is screaming at you!), you’ll need an attitude adjustment or you will burn out. My best advice is to watch other people who work well with her, and follow their lead.
The Hypocrite
This boss says one thing but really means another. The hypocrite will say he wants you to take the lead but what he means is if you try to overstep your authority, he’ll embarrass you in front of staff members. Or he will say the company is hard pressed for cash and then you’ll find that he’s bought a designer suit and is planning a vacation in Europe. He is a master at talking out of both sides of his mouth. What you see is definitely not what you get!
Dealing with the Hypocrite
You need to figure out if your boss is just moody or if his behavior is done with intent. This is a huge distinction. If your boss’s behavior comes from mood swings, you need to keep your reactions as consistent as possible.
Whether things are good or bad, you need to control how you respond and not join your boss on his emotional rollercoaster. Be patient and professional at all times. Use a “charge neutral” voice, an even, unemotional tone.
On the other hand, if he alters his behavior to manipulate you, he is on power trip and patience and professionalism on your part won’t work. You’ll need to prepare an exit strategy and eventually, leave.
The Egomaniac
Does your boss suck up all the air in the room? An inflated personality is often part of entrepreneurial DNA. This type of boss wouldn’t be where she is without the drive and single-mindedness that catapulted her vision from an idea into reality. However, when an oversized ego defines her management style and overpowers team members, it becomes your problem.
Dealing with the Egomaniac
First, sometimes you need to let the boss take the credit (even if it was your idea). Okay, I can hear you saying “no way!” The reality is your job is to make her look good to clients and/or her boss. You need to do whatever it takes to help her achieve her goals (within ethical boundaries, of course). From her success, flows your success.
Second, don’t let your being miffed at her taking the credit cloud the big picture. The big picture means helping her become successful so you can ultimately get what you want/need. It amounts to delaying immediate gratification for a bigger prize later. So, hold your tongue and communicate your personal goals to your boss when the timing is right.
Tip: you can always let her know after the presentation that you were so pleased one of “your” ideas played a role in winning the account or having the project turn out so well. Watch the tone of your voice. Make sure you don’t sound sarcastic or mocking. Your boss will understand what you are implying.
However, if your boss consistently overlooks your contributions, or if you are never recognized, then it’s time to start documenting your ideas. The cream always rises to the top and you can take your expertise to organizations where it will be appreciated. Until then, being a team player is the name of the game.
The Risk Averse Boss
He/she has zero comfort with risk taking. Any suggestions for streamlining or improving a procedure are met with a lukewarm reception.
Further, you feel like you are carrying your boss. The day they were doling out the genes for drive and ambition, your boss was AWOL. He/she does not lead or contribute and does the minimum amount necessary. Whenever you bring up a new idea or project, it never gets anywhere. This type of boss has no desire to move to the next level. And zero desire to help you get ahead.
Dealing with the Risk Averse Boss
Your job is to help your boss get comfortable with risk. Suggest possible scenarios, starting with low risk alternatives, to ease your boss into the process. Your boss may need to see the advantages in written form, with the pros outweighing the cons. Strengthen your case by lining up people who will support your suggestions. Take the time to build a strong case, one that makes it easy for your boss to say yes.
A Final Note
Learning the techniques necessary to thrive despite having a difficult boss will serve you well over the span of your entire career. Chances are, somewhere in your work life you will have a boss who challenges your patience and sanity. Building a time-tested arsenal of m
Every successful individual accomplishes his goals with the support and guidance of his coach or mentor. The coaches’ ability to motivate, communicate and establish a relationship with the students is a remarkable trait that brings out the individuals’ core values. Business coaching is a new phenomenon that has developed into a movement in the corporate world, which facilitates behavioral and psychological changes in the executives to better their managerial styles. The basic aim of business coaching is to make corporate personnel aware of their impact on others, learn how to motivate subordinates and to create a positive rapport. There are various categories that coaching can be divided into, some of which are mentioned below.Coaching for SkillsInstructions for skill development are devised to make the executives learn specific abilities and give th
Dealing with The Screamer
After the high volume tirade stops and you have an opening, probe to find out what’s behind the loud stream of words. Deliberately lower the volume of your voice and the tone of the discourse.
Ask: “I want to make sure I understand; can we go over the most important points?”
Learn to judge the best times to approach her. Tone of voice, body language, time of day, all these hold signs of her emotional barometer. That’s the key to getting what you need and avoiding many of her outbursts.
One note of caution, you need to have a thick skin to deal with this type of boss. If you’re easily offended or take things personally (it’s hard not to when someone is screaming at you!), you’ll need an attitude adjustment or you will burn out. My best advice is to watch other people who work well with her, and follow their lead.
The Hypocrite
This boss says one thing but really means another. The hypocrite will say he wants you to take the lead but what he means is if you try to overstep your authority, he’ll embarrass you in front of staff members. Or he will say the company is hard pressed for cash and then you’ll find that he’s bought a designer suit and is planning a vacation in Europe. He is a master at talking out of both sides of his mouth. What you see is definitely not what you get!
Dealing with the Hypocrite
You need to figure out if your boss is just moody or if his behavior is done with intent. This is a huge distinction. If your boss’s behavior comes from mood swings, you need to keep your reactions as consistent as possible.
Whether things are good or bad, you need to control how you respond and not join your boss on his emotional rollercoaster. Be patient and professional at all times. Use a “charge neutral” voice, an even, unemotional tone.
On the other hand, if he alters his behavior to manipulate you, he is on power trip and patience and professionalism on your part won’t work. You’ll need to prepare an exit strategy and eventually, leave.
The Egomaniac
Does your boss suck up all the air in the room? An inflated personality is often part of entrepreneurial DNA. This type of boss wouldn’t be where she is without the drive and single-mindedness that catapulted her vision from an idea into reality. However, when an oversized ego defines her management style and overpowers team members, it becomes your problem.
Dealing with the Egomaniac
First, sometimes you need to let the boss take the credit (even if it was your idea). Okay, I can hear you saying “no way!” The reality is your job is to make her look good to clients and/or her boss. You need to do whatever it takes to help her achieve her goals (within ethical boundaries, of course). From her success, flows your success.
Second, don’t let your being miffed at her taking the credit cloud the big picture. The big picture means helping her become successful so you can ultimately get what you want/need. It amounts to delaying immediate gratification for a bigger prize later. So, hold your tongue and communicate your personal goals to your boss when the timing is right.
Tip: you can always let her know after the presentation that you were so pleased one of “your” ideas played a role in winning the account or having the project turn out so well. Watch the tone of your voice. Make sure you don’t sound sarcastic or mocking. Your boss will understand what you are implying.
However, if your boss consistently overlooks your contributions, or if you are never recognized, then it’s time to start documenting your ideas. The cream always rises to the top and you can take your expertise to organizations where it will be appreciated. Until then, being a team player is the name of the game.
The Risk Averse Boss
He/she has zero comfort with risk taking. Any suggestions for streamlining or improving a procedure are met with a lukewarm reception.
Further, you feel like you are carrying your boss. The day they were doling out the genes for drive and ambition, your boss was AWOL. He/she does not lead or contribute and does the minimum amount necessary. Whenever you bring up a new idea or project, it never gets anywhere. This type of boss has no desire to move to the next level. And zero desire to help you get ahead.
Dealing with the Risk Averse Boss
Your job is to help your boss get comfortable with risk. Suggest possible scenarios, starting with low risk alternatives, to ease your boss into the process. Your boss may need to see the advantages in written form, with the pros outweighing the cons. Strengthen your case by lining up people who will support your suggestions. Take the time to build a strong case, one that makes it easy for your boss to say yes.
A Final Note
Learning the techniques necessary to thrive despite having a difficult boss will serve you well over the span of your entire career. Chances are, somewhere in your work life you will have a boss who challenges your patience and sanity. Building a time-tested arsenal of
Are you a local business owner? Whether you run a grocery store, a clothing store, a jewelry store, or even a tax preparation service, there is a good chance that the majority of your marketing is focused on your local community. Although local advertising is a necessity, there is something that you may not know. Your local community is likely turning to the internet to research their options for buying products and services, even locally. That is why you may want to think about incorporating search engine marketing into your business’s local advertising plan.As it was previously mentioned, a large number of individuals are now turning to the internet to research local companies that they may be interested in doing business with. That is why it is advised that all locally owned and operated businesses, even small businesses, use search engine marketing to
Dealing with the Hypocrite
You need to figure out if your boss is just moody or if his behavior is done with intent. This is a huge distinction. If your boss’s behavior comes from mood swings, you need to keep your reactions as consistent as possible.
Whether things are good or bad, you need to control how you respond and not join your boss on his emotional rollercoaster. Be patient and professional at all times. Use a “charge neutral” voice, an even, unemotional tone.
On the other hand, if he alters his behavior to manipulate you, he is on power trip and patience and professionalism on your part won’t work. You’ll need to prepare an exit strategy and eventually, leave.
The Egomaniac
Does your boss suck up all the air in the room? An inflated personality is often part of entrepreneurial DNA. This type of boss wouldn’t be where she is without the drive and single-mindedness that catapulted her vision from an idea into reality. However, when an oversized ego defines her management style and overpowers team members, it becomes your problem.
Dealing with the Egomaniac
First, sometimes you need to let the boss take the credit (even if it was your idea). Okay, I can hear you saying “no way!” The reality is your job is to make her look good to clients and/or her boss. You need to do whatever it takes to help her achieve her goals (within ethical boundaries, of course). From her success, flows your success.
Second, don’t let your being miffed at her taking the credit cloud the big picture. The big picture means helping her become successful so you can ultimately get what you want/need. It amounts to delaying immediate gratification for a bigger prize later. So, hold your tongue and communicate your personal goals to your boss when the timing is right.
Tip: you can always let her know after the presentation that you were so pleased one of “your” ideas played a role in winning the account or having the project turn out so well. Watch the tone of your voice. Make sure you don’t sound sarcastic or mocking. Your boss will understand what you are implying.
However, if your boss consistently overlooks your contributions, or if you are never recognized, then it’s time to start documenting your ideas. The cream always rises to the top and you can take your expertise to organizations where it will be appreciated. Until then, being a team player is the name of the game.
The Risk Averse Boss
He/she has zero comfort with risk taking. Any suggestions for streamlining or improving a procedure are met with a lukewarm reception.
Further, you feel like you are carrying your boss. The day they were doling out the genes for drive and ambition, your boss was AWOL. He/she does not lead or contribute and does the minimum amount necessary. Whenever you bring up a new idea or project, it never gets anywhere. This type of boss has no desire to move to the next level. And zero desire to help you get ahead.
Dealing with the Risk Averse Boss
Your job is to help your boss get comfortable with risk. Suggest possible scenarios, starting with low risk alternatives, to ease your boss into the process. Your boss may need to see the advantages in written form, with the pros outweighing the cons. Strengthen your case by lining up people who will support your suggestions. Take the time to build a strong case, one that makes it easy for your boss to say yes.
A Final Note
Learning the techniques necessary to thrive despite having a difficult boss will serve you well over the span of your entire career. Chances are, somewhere in your work life you will have a boss who challenges your patience and sanity. Building a time-tested arsenal of
Recently the Federal Trade Commission has attempted to report on the franchising industry in a 432 page report. On page 44 of the report they discuss the definition of “Franchise Seller,” which no one ever uses in the real world. The term we use in modern day franchising is; Franchisor.Many years back it was determined that in fact all franchisor documents be made in plain English, yet when we use a term never used in plain English we negate that valuable ideal. Franchise Seller? First of all this is a bad term, in franchising you are not selling anything, you are basically leasing a business. So describing a “franchise broker” or even “Franchise Salesperson” as a “Franchise Seller” is not actually correct.That is not using common English, or common language, which I thought was suppose to be a theme in the disclosure documents? This term “Franchis
Dealing with the Egomaniac
First, sometimes you need to let the boss take the credit (even if it was your idea). Okay, I can hear you saying “no way!” The reality is your job is to make her look good to clients and/or her boss. You need to do whatever it takes to help her achieve her goals (within ethical boundaries, of course). From her success, flows your success.
Second, don’t let your being miffed at her taking the credit cloud the big picture. The big picture means helping her become successful so you can ultimately get what you want/need. It amounts to delaying immediate gratification for a bigger prize later. So, hold your tongue and communicate your personal goals to your boss when the timing is right.
Tip: you can always let her know after the presentation that you were so pleased one of “your” ideas played a role in winning the account or having the project turn out so well. Watch the tone of your voice. Make sure you don’t sound sarcastic or mocking. Your boss will understand what you are implying.
However, if your boss consistently overlooks your contributions, or if you are never recognized, then it’s time to start documenting your ideas. The cream always rises to the top and you can take your expertise to organizations where it will be appreciated. Until then, being a team player is the name of the game.
The Risk Averse Boss
He/she has zero comfort with risk taking. Any suggestions for streamlining or improving a procedure are met with a lukewarm reception.
Further, you feel like you are carrying your boss. The day they were doling out the genes for drive and ambition, your boss was AWOL. He/she does not lead or contribute and does the minimum amount necessary. Whenever you bring up a new idea or project, it never gets anywhere. This type of boss has no desire to move to the next level. And zero desire to help you get ahead.
Dealing with the Risk Averse Boss
Your job is to help your boss get comfortable with risk. Suggest possible scenarios, starting with low risk alternatives, to ease your boss into the process. Your boss may need to see the advantages in written form, with the pros outweighing the cons. Strengthen your case by lining up people who will support your suggestions. Take the time to build a strong case, one that makes it easy for your boss to say yes.
A Final Note
Learning the techniques necessary to thrive despite having a difficult boss will serve you well over the span of your entire career. Chances are, somewhere in your work life you will have a boss who challenges your patience and sanity. Building a time-tested arsenal of
Kaizen is a proven performance improvement tool. Adopted from modern Japanese manufacturers, like Toyota, Kaizen generates breakthrough improvements quickly, without huge capital investments and/or extensive commitments of employ time. Kaizen is an efficient, effective technique for producing change in manufacturing operations.Kaizen improves performance in non-manufacturing situations as well. Ideal for a wide variety of industries, it’s well suited for non-manufacturing situations like those found in professional services, corporate headquarters, and branch offices. Entities like finance departments, corporate headquarters, national banks, and hospital emergency rooms all benefit from it.Kaizen is appropriate for relatively straightforward, simple problems, problems that don’t involve numerous functions or complex processes. It is also appropriate
The Risk Averse Boss
He/she has zero comfort with risk taking. Any suggestions for streamlining or improving a procedure are met with a lukewarm reception.
Further, you feel like you are carrying your boss. The day they were doling out the genes for drive and ambition, your boss was AWOL. He/she does not lead or contribute and does the minimum amount necessary. Whenever you bring up a new idea or project, it never gets anywhere. This type of boss has no desire to move to the next level. And zero desire to help you get ahead.
Dealing with the Risk Averse Boss
Your job is to help your boss get comfortable with risk. Suggest possible scenarios, starting with low risk alternatives, to ease your boss into the process. Your boss may need to see the advantages in written form, with the pros outweighing the cons. Strengthen your case by lining up people who will support your suggestions. Take the time to build a strong case, one that makes it easy for your boss to say yes.
A Final Note
Learning the techniques necessary to thrive despite having a difficult boss will serve you well over the span of your entire career. Chances are, somewhere in your work life you will have a boss who challenges your patience and sanity. Building a time-tested arsenal of methods to handle this challenge is a transferable skill of the first order.
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