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Write You - Six Keys To Customer Service
It doesn’t matter if you are a small firm offering computer parts to local businesses or sell clothes to a wide range of international consumers, launching your bricks and mortar venture across the Internet will most definitely work in your favor. Before you can increase the awareness and interest in your business, there are a few things you should consider, which will make this transition into
Key 4: Appearance
First impressions are extremely important. It tells the customer how we feel about ourselves and our job. Customers notice the care we use in our personal appearance. They also notice th
I Never NoticedMy father was the glue that held my connection to a hundred or more relatives together and since he passed away, my family has become smaller and smaller for me. Pictures have disappeared, replaced occasionally by emails and new names. And I never noticed. The branches of my relationship tree prune themselves. And I am diminished.Sadly, that is normal and usual,
Customers expect:
♦ Value - Fair Prices
♦ Quality
♦ Variety
♦ Pleasant Atmosphere
♦ Friendly Service
♦ Interested Employees Who Care
♦ Attentiveness To Their Needs
There are six keys to excellent customer service.
Key 1: Competence
People who enjoy what they are doing usually do it well. Before a person can really begin to enjoy the job, he or she must be confident in his/her abilities to do every aspect of the job correctly. The amount of time we take and the efficiency we
display doing our job shows to others our level of competence.
Key 2: Knowledge
We can increase our level of competence by learning as much as we can about our own jobs, the functions of other departments and the total organization. The elements of job knowledge include areas such as product information,
procedures, problem solving, and the ability to answer questions.
Key 3: Pride
The attitudes that we show are very important to excellent service. An attitude of pride is one which gives employees the energy and the incentive to become more knowledgeable and competent. The amount of interest and commitment we bring to the job affects the quality of service that we provide to our customers.
Key 4: Appearance
First impressions are extremely important. It tells the customer how we feel about ourselves and our job. Customers notice the care we use in our personal appearance. They also notice the
A recent vending machine industry-wide survey revealed that the vending machine industry is losing many potential consumers due to a lack of consumer education. The study surveyed 2,223 people over the Internet. The objective of the new vending machine industry study was to determine vending machine consumer motives for purchase decisions. The study also examined potential areas to expand vendin
♦ Pleasant Atmosphere
♦ Friendly Service
♦ Interested Employees Who Care
♦ Attentiveness To Their Needs
There are six keys to excellent customer service.
Key 1: Competence
People who enjoy what they are doing usually do it well. Before a person can really begin to enjoy the job, he or she must be confident in his/her abilities to do every aspect of the job correctly. The amount of time we take and the efficiency we
display doing our job shows to others our level of competence.
Key 2: Knowledge
We can increase our level of competence by learning as much as we can about our own jobs, the functions of other departments and the total organization. The elements of job knowledge include areas such as product information,
procedures, problem solving, and the ability to answer questions.
Key 3: Pride
The attitudes that we show are very important to excellent service. An attitude of pride is one which gives employees the energy and the incentive to become more knowledgeable and competent. The amount of interest and commitment we bring to the job affects the quality of service that we provide to our customers.
Key 4: Appearance
First impressions are extremely important. It tells the customer how we feel about ourselves and our job. Customers notice the care we use in our personal appearance. They also notice th
It is a known fact that people need money, at least in the present times, and the need for money increases as the years go by. Most people try to increase their income by looking for more ventures for business but in order to really get more money, you would have to also lower your costs. If you are still starting up an office, or trying to expand an existing one, a good way to cut costs is by c
Key 2: Knowledge
We can increase our level of competence by learning as much as we can about our own jobs, the functions of other departments and the total organization. The elements of job knowledge include areas such as product information,
procedures, problem solving, and the ability to answer questions.
Key 3: Pride
The attitudes that we show are very important to excellent service. An attitude of pride is one which gives employees the energy and the incentive to become more knowledgeable and competent. The amount of interest and commitment we bring to the job affects the quality of service that we provide to our customers.
Key 4: Appearance
First impressions are extremely important. It tells the customer how we feel about ourselves and our job. Customers notice the care we use in our personal appearance. They also notice th
Debt consolidation entails taking out one loan to pay off many others. This is often done to secure a lower interest rate, secure a fixed interest rate or for the convenience of servicing only one loan.One can use the concept of refinance a home loan for unlimited long term benefits. Liquidating home equity and using the cash difference for debt consolidation has become very popular conce
Key 3: Pride
The attitudes that we show are very important to excellent service. An attitude of pride is one which gives employees the energy and the incentive to become more knowledgeable and competent. The amount of interest and commitment we bring to the job affects the quality of service that we provide to our customers.
Key 4: Appearance
First impressions are extremely important. It tells the customer how we feel about ourselves and our job. Customers notice the care we use in our personal appearance. They also notice th
Are you a Los Angeles homeowner? If so, do you currently have a mold problem? Even if you don’t have a mold problem right now, there may come a time when your home develops one in the future. Although mold is often talked about in a negative way, it is something that many homeowners have to deal with. The problem is that many homeowners do not realize how serious mold can be. That is why many
Key 4: Appearance
First impressions are extremely important. It tells the customer how we feel about ourselves and our job. Customers notice the care we use in our personal appearance. They also notice the eagerness we show in performing our job and the approach we use when we address customers. We never get a second chance to make a first impression.
Key 5: Courtesy
Customers view courtesy as a basic part of service. Courtesy is the single most important behavior a customer expects from us. We demonstrate courtesy by what we say, the tone we use to say it, and the gestures we use. Through our
actions and words, we show customers how we feel.
Key 6: Extra-Effort
The absence of courtesy makes a lasting poor impression. On the other hand, a little bit of extra effort leaves a lasting positive impression. The extra-effort we extend to customers is the part of service that keeps customers coming back. Do you always go the extra step for your customers?
Rate yourself and your staff in each area. What are your strengths? What areas need improvements?
What action steps will you take? Rate from 1 to 10 (10 being the best)
♦ Competence
♦ Knowledge
♦ Pride
♦ Appearance
♦ Courtesy
♦ Extra-Effort
Excellent customer service doesn't just happen. It happens because you focus on leading by example and following the six keys to excellent customer service. Article written by Norm Bobay of hireMAX (http://www.hiremax.com). For more articles like this please visit http://www.hiremax.com
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